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av_support_and_loaners [2011/07/19 10:05]
127.0.0.1 external edit 		av_support_and_loaners [2015/07/14 08:47] (current)
mcieminski [Dubbing/DVD/CD/Copying]
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 ===== Communicating AV Support and Loaner Requests ===== ===== Communicating AV Support and Loaner Requests =====
-There will no longer be an AV alias.  ​All AV loaner and support requests should be sent to  +All AV loaner and support requests should be sent to  
-helpdesk@olin.edu. ​+<helpdesk@olin.edu>. 
   ​   ​
 ===== Providing AV Support for Events ===== ===== Providing AV Support for Events =====
-Due to the recent downsizing, ​IT no longer has a dedicated staff resource for AV support. ​ IT will  +IT Help Desk students ​are cross-trained to assist with AV support in this area at Olin.  
-be hiring a number of students for the academic year that will be trained as AV specialists.  ​Help +
-Desk students ​will also be cross-trained to assist with support in this area. +
-  +
 ===== Dubbing/​DVD/​CD/​Copying ===== ===== Dubbing/​DVD/​CD/​Copying =====
-This is not a staffed IT service. However, a dubbing station is set up in the Computer Lab and  +This is not a staffed IT service. However, a VHS to DVD dubbing station is available for use and  
-complete instructions are available on the station. ​ Technical issues with the equipment should be  +complete instructions are available on the station. ​If you'd like to use the dubbing station, put in a request to the help desk and it will be available within a day. Technical issues with the equipment should be reported to the help desk.
-reported to the help desk.+
  
 ===== Film/Audio Editing ===== ===== Film/Audio Editing =====
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 able to assist with these projects but it is not a normally offered service. ​ able to assist with these projects but it is not a normally offered service. ​
  
-===== Avid and Pro Tools Training ===== +
-This is not a staffed IT service. ​  On an availability and workload basis, AV student staff  +
-may be able to assist with these projects but it is not a normally offered service. ​ If  +
-demand requires, IT can partner with the Dean of Faculty to bring in a professional to  +
-provide the service on an as needed basis.  +
-  ​+
 ===== Classroom Maintenance ===== ===== Classroom Maintenance =====
 All classrooms will have had preventative maintenance performed prior to the start of the  All classrooms will have had preventative maintenance performed prior to the start of the 
-semester.  ​Kim Round will be responsible for this on an on-going basis, managing the HB  +semester.  ​Help Desk staff are responsible for this for scheduling preventative maintenance. All services issues should be reported to  
-relationship and scheduling preventative maintenance. All services issues should be reported to  +<helpdesk@olin.edu>.
-helpdesk@olin.edu.+
   ​   ​
 ===== Classroom/​Faculty Support ===== ===== Classroom/​Faculty Support =====
 Documentation is available at each podium, which states step by step instructions. All of IT is  Documentation is available at each podium, which states step by step instructions. All of IT is 
 cross trained to respond to questions about classrooms. Non-emergency issues should be sent to  cross trained to respond to questions about classrooms. Non-emergency issues should be sent to 
-helpdesk@olin.edu.+<helpdesk@olin.edu>. During business hours, you may also call our extension from the classrooms, x2430.
   ​   ​
 ===== VideoConferencing/​Satellite Support ===== ===== VideoConferencing/​Satellite Support =====
 Due to the complexity of setup and required testing time these requests need to be received by IT  Due to the complexity of setup and required testing time these requests need to be received by IT 
 at minimum, one week before the required event support. ​ Longer notice is appreciated. at minimum, one week before the required event support. ​ Longer notice is appreciated.
-  ​+ 
 +IT has a Mobile Presentation Unit with a webcam that can be used for Skype, Google Hangouts, or other online videoconferencing services. Email <​helpdesk@olin.edu>​ to reserve the cart, which is prioritized on a first-come-first-serve basis.
 ===== Loaned Equipment ===== ===== Loaned Equipment =====
 The Help Desk is responsible for loaning equipment and for maintaining the completeness of  The Help Desk is responsible for loaning equipment and for maintaining the completeness of 
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 pictures taken of the kit, so that it can be verified by the loaner, if the kit is complete. ​  ​Unless an  pictures taken of the kit, so that it can be verified by the loaner, if the kit is complete. ​  ​Unless an 
 item is specifically reserved over 24 hours in advance, equipment is available on a first come/​first ​ item is specifically reserved over 24 hours in advance, equipment is available on a first come/​first ​
-serve basis.+serve basis. Reservations can be made by emailing <​helpdesk@olin.edu>​ with a specific list of the loanable items that you wish to have reserved and a timeframe for when you intend to pick them up and return them.