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callpilot [2013/12/12 16:22] jbeck [Nortel CallPilot v5.0 Installation] |
callpilot [2018/10/19 09:24] mku [IMAP Configuration] |
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| ====== Nortel CallPilot v5.1 Installation ====== | ====== Nortel CallPilot v5.1 Installation ====== | ||
| CallPilot provides the ability to listen to voicemail messages through your Microsoft Outlook email client in the form of an audio playback. CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use features such as forward and/or reply to messages received. | CallPilot provides the ability to listen to voicemail messages through your Microsoft Outlook email client in the form of an audio playback. CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use features such as forward and/or reply to messages received. | ||
| - | This documentation will apply to new CallPilot client installs as well as upgrading from a previous version: | ||
| - | :!: Please note which version of Microsoft Office you have installed (32-bit vs. 64-bit) in order to determine which CallPilot client to install: | + | ===== CallPilot Player Installation ===== |
| - | * To do so, open an office application. | + | :!: Please ensure that Outlook is closed prior to running the installer |
| - | * Select File, followed by Help | + | - Simultaneously press the Windows key & R on your keyboard |
| - | * Look for 32-bit (or 64-bit) | + | - Copy and paste the following link into the Run command dialog box: |
| - | :!: Please ensure that Outlook is closed prior to running the install. | + | - [[\\fsvs01\Applications\Public\Nortel\CallPilotPlayer\audio_enu.exe]] |
| - | * IE users may CTRL+Click the following links to execute the installation files. Users of other browsers will need to copy/paste the link to their Run... dialog box | + | - Select OK to open the file at the warning popup window |
| - | * 32-bit: [[\\fsvs01\Applications\Public\Nortel\CallPilotDesktop\v5.1\x32\setup.exe]] | + | - Click Next at the Welcome Install Shield Wizard |
| - | * 64-bit: [[\\fsvs01\Applications\Public\Nortel\CallPilotDesktop\v5.1\x64\setup.exe]] | + | - Leave the Setup Type at the default (Audio Player and MWI Icon), click Next |
| - | * Select OK to open the file at the warning popup window | + | - Click Install at the Ready to Install the Program window |
| - | * If Callpilot is already installed, a popup window will inform you that the install will perform an upgrade. Select Yes to continue. | + | - Select OK/Yes to open the file at any warning or popup windows |
| - | * Click Next at the Welcome Install Shield Wizard | + | - Once the installation has completed, click Finish |
| - | * If prompted: CallPilot Server Information | + | |
| - | * Server Name or TCP/IP address: callpilot.olin.edu | + | :!: If you have not changed your password you will need to change your password before configuring CallPilot. Appropriate directions can be found [[:voicemail_and_features|here]]. |
| - | * VPIM network prefix: 1781292 | + | |
| - | * Click Next | + | |
| - | * Select Complete for the setup type; click Next | + | |
| - | * Click Install at the Ready to Install the Program window | + | |
| - | * Select OK/Yes to open the file at any warning or popup windows | + | |
| - | * Once the installation has completed, click Finish | + | |
| - | * If you are upgrading your version of CallPilot, Outlook will retain the mailbox and password settings | + | |
| - | * For new client installs: | + | |
| - | * You’ll need to “Add CallPilot to Default Mail Profile” | + | |
| - | * This can be found under Start > All Programs > Avaya > CallPilot Desktop Messaging | + | |
| - | * When you first load Outlook you will be prompted for Mailbox & Password. Type in your four digit extension and your current voicemail password. | + | |
| - | * If you have not changed your password you will need to change your password before configuring CallPilot. Appropriate directions can be found [[:voicemail_and_features|here]]. | + | |
| * The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list. The CallPilot Inbox will appear in bold when a new voice message is received. | * The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list. The CallPilot Inbox will appear in bold when a new voice message is received. | ||
| - | ===== IMAP Configuration ===== | + | ==== IMAP Configuration ==== |
| - | This only requires installation of the CallPilot Player, which may be installed by IE users by CTRL+Clicking the following link to execute the installation file: [[\\fsvs01\Applications\Public\Nortel\CallPilotPlayer\audio_enu.exe]] | + | You will now need to configure Outlook to retrieve your voice messages |
| - | Users of other browsers will need to copy/paste the link to their Run... dialog box | + | |
| - | + | ||
| - | * **Your Name:** Your Name | + | |
| - | * **Email Address:** 1781292//xxxx//@callpilot.olin.edu | + | |
| - | * where "//xxxx//" == user's extension | + | |
| - | + | ||
| - | * **Account Type:** IMAP | + | |
| - | * **Incoming Mail Server:** callpilot.olin.edu | + | |
| - | * **Outgoing Mail Server:** smtp.olin.edu | + | |
| - | * **Username:** 1781292//xxxx// | + | * Open the Start Menu, search for and then open the Control Panel |
| - | * where "//xxxx//" == user's extension | + | * In the top right corner of the Control Panel, search for and open Mail |
| - | * **Password:** user's phone password - default being 781xxxx | + | * Select //E-mail Accounts....// |
| - | * will need to be changed from default before callpilot may be setup | + | * A new window will open with the E-mail tab selected. Click on //New...// |
| - | * **Remember password:** yes | + | * A new window will open again, select //E-mail Account// and click on **Next** |
| + | * Select //Manual setup or additional server types// at the bottom and click on **Next** | ||
| + | * Select //POP or IMAP// and click on **Next** | ||
| + | * Use the following configuration settigs: | ||
| + | * __**User Information**__ | ||
| + | * **Your Name:** //Your Name// | ||
| + | * **Email Address:** //your Olin email address// | ||
| + | * __**Server Information**__ | ||
| + | * **Account Type:** IMAP | ||
| + | * **Incoming Mail Server:** //callpilot.olin.edu// | ||
| + | * **Outgoing Mail Server:** //outlook.office365.com// | ||
| + | * __**Logon Information**__ | ||
| + | * **Username:** //1781292__xxxx__// | ||
| + | * where __xxxx__ == user's extension | ||
| + | * **Password:** user's phone password, which should already be changed from the default (//781xxxx//) | ||
| + | * will need to be changed from default before callpilot may be setup | ||
| + | * **Remember password:** yes | ||
| + | * Click on //More Settings...// in the bottom right Corner | ||
| + | * Select the //General// tab | ||
| + | * rename to //CallPilot Mailbox// | ||
| + | * Select the //Outgoing Server// tab | ||
| + | * Enable "My outgoing server (SMTP) requires authenitcation" | ||
| + | * Log on using: | ||
| + | * <network username>@olin.edu | ||
| + | * <network password> | ||
| + | * Remember password: yes | ||
| + | * Select the //Advanced// tab | ||
| + | * **Outgoing server (SMTP)**: 587 (change this AFTER selecting the encryption type!;) | ||
| + | * **Use the following type of encrypted connection**: TLS | ||
| + | * Click //OK// to close out the additional settings window | ||
| + | * Click //Next//, testing happens automatically and cannot be disabled at this point. | ||
| + | * Click //Close// after testing successfully completes | ||
| + | * Click //Finish// on the main window | ||
| + | * Open Outlook | ||
| + | * New mailbox entry will show on the left column for Callpilot Mailbox | ||