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callpilot [2012/08/14 16:10]
dterry
callpilot [2019/03/21 08:51] (current)
jbeck [IMAP Configuration]
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-====== Nortel CallPilot v5.Installation ====== +====== Nortel CallPilot v5.Installation ====== 
-CallPilot provides the ability to listen to voicemail messages through your Microsoft Outlook email client in the form of an  +CallPilot provides the ability to listen to voicemail messages through your Microsoft Outlook email client in the form of an audio playback. ​ CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use features such as forward and/or reply to messages received.
-audio playback. ​ CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use  +
-features such as forward and/or reply to messages received+
-This documentation will apply to new CallPilot client installs as well as upgrading from a previous version: +
-:!: Please ensure that Outlook is closed prior to running the install.+
  
-  - Please ensure that Outlook is closed prior to running the install. +===== CallPilot Player Installation ===== 
-  - Also ensure that 32-bit Microsoft Office is installed (not 64-bit) +:!: Please ensure that Outlook is closed prior to running the installer 
-    - To do so, open an office application. +  - Simultaneously press the Windows key & R on your keyboard 
-    - Select File, followed by Help +  - Copy and paste the following link into the Run command dialog box: 
-    - Look for 32-bit (or 64-bit) +    - [[\\fsvs01\Applications\Public\Nortel\CallPilotPlayer\audio_enu.exe]] 
-        - If 64-bit Office is installed, call or email the IT Help Desk to reinstall with a 32-bit version. +  -  Select OK to open the file at the warning popup window
-  - CTRL+Click ​the following link to execute ​the installation file \\fsvs01\applications\Public\Nortel\CallPilotDesktop\v5.00.41.167\Desktop\setup.exe +
-  - Select OK to open the file at the warning ​popup +
-  - If Callpilot is already installed, a popup window ​will inform you that the install will perform an upgrade. ​ Select Yes to continue.+
   - Click Next at the Welcome Install Shield Wizard ​   - Click Next at the Welcome Install Shield Wizard ​
-  - Select Complete for the setup type and click Next+  - Leave the Setup Type at the default (Audio Player ​and MWI Icon), ​click Next 
 +  - Click Install at the Ready to Install the Program window 
 +    - Select OK/Yes to open the file at any warning or popup windows
   - Once the installation has completed, click Finish   - Once the installation has completed, click Finish
-  - If you are upgrading ​your version of CallPilot, Outlook will retain the mailbox and password ​settings + 
-  - For new client installs:  +:!: If you have not changed ​your password you will need to change ​your password ​before configuring CallPilot.  ​Appropriate directions can be found [[:​voicemail_and_features|here]]
-    - You’ll need to “Add CallPilot to Default Mail Profile” +  ​The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list.  The CallPilot Inbox will appear in bold when a new voice message is received. 
-      - This can be found under Start > All Programs > Avaya > CallPilot Desktop Messaging + 
-    - Upon opening Outlook, ​you will be prompted ​to enter your mailbox number and password. +==== IMAP Configuration ==== 
-  - Type in your four digit extension and your current voicemail password  +You will now need to configure Outlook to retrieve your  voice messages 
-  ​The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list.  The CallPilot Inbox will appear in bold when a new voice message is received.+ 
 +  * Open the Start Menu, search for and then open the Control Panel 
 +  * In the top right corner of the Control Panel, search for and open Mail 
 +  * Select //E-mail Accounts....//​ 
 +  * A new window will open with the E-mail tab selected. ​ Click on //​New...//​ 
 +  * A new window will open again, select //E-mail Account// and click on **Next** 
 +  * Select //Manual setup or additional server types// at the bottom and click on **Next** 
 +  * Select //POP or IMAP// and click on **Next** 
 +  * Use the following configuration settigs: 
 +    * __**User Information**__  
 +      * **Your Name:​** ​ //Your Name// 
 +      * **Email Address:​** ​ //your Olin email address// 
 +    * __**Server Information**__ 
 +      * **Account Type:​** ​ IMAP 
 +      * **Incoming Mail Server:​** ​ //​callpilot.olin.edu//​ 
 +      * **Outgoing Mail Server:​** ​ //​outlook.office365.com//​ 
 +    * __**Logon Information**__ 
 +      * **Username:​** ​ //​1781292__xxxx__//​ 
 +        * where __xxxx__ == user's extension 
 +      * **Password:​** ​ user's phone password, which should already be changed from the default (//​781xxxx//​) 
 +        * will need to be changed from default before callpilot may be setup 
 +      * **Remember password:​** ​ yes 
 +    * Click on //More Settings...//​ in the bottom right Corner 
 +      * Select the //General// tab 
 +        * rename to //CallPilot Mailbox// 
 +      * Select the //Outgoing Server// tab 
 +        * Enable "My outgoing server (SMTP) requires authenitcation"​ 
 +        * Log on using: 
 +          * <network username>​@olin.edu 
 +          * <network password>​ 
 +          * Remember password: yes 
 +        * Select the //​Advanced//​ tab 
 +        * **Outgoing server (SMTP)**: 587 (change this AFTER selecting the encryption type!;) 
 +          * **Use the following type of encrypted connection**: ​ STARTTLS 
 +      * Click //OK// to close out the additional settings window 
 +    * Click //Next//, testing happens automatically and cannot be disabled at this point. ​  
 +    * Click //Close// after testing successfully completes 
 +    * Click //Finish// on the main window 
 +  * Open Outlook 
 +  * New mailbox entry will show on the left column for Callpilot Mailbox