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handheld_policy [2011/07/18 14:44] jclifford created |
handheld_policy [2012/06/06 16:33] (current) dterry |
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====== Hand Held Support Policy ====== | ====== Hand Held Support Policy ====== | ||
- | As more of our community members purchase multifunction hand held devices such as Palms, | + | |
- | Treos, Blackberries, etc. it is important that the support of these devices is addressed. The | + | The Olin College IT Help Desk assists with portable devices in conjunction with Olin College resources such as WiFi and email. We do not offer assistance with cell phone maintenance or any other non-Olin related portable device needs. If you have any questions pertaining to Olin mobile service that aren't covered in the [[Mobile]] section, feel free to email the IT Help Desk at [[helpdesk@olin.edu]] or call (during operating hours) at 781-292-2430. |
- | College does not have a standard, required device due to the personal nature of these devices. | + | |
- | Screen size, features (phone, e-mail, camera, etc), price, weight, and desired content all play a | + | |
- | role in the selection of the device. Therefore, it is unlikely that there is a one size fits all | + | |
- | solution. In situations where a device is required by the College, such as Information Technology, | + | |
- | the current supported device is the Blackberry. | + | |
- | + | ||
- | For devices other than the supported Blackberry, Information Technology will provide the | + | |
- | information necessary to support integration with the College’s Exchange system (outgoing email, | + | |
- | incoming email, calendaring, etc.) For support of all device specific features such as call | + | |
- | forwarding, key combinations, speed dial, unique keys, etc please see the documentation | + | |
- | provided by the device vendor. This documentation is often in the format of pdfs on their main | + | |
- | web site, CDs or DVDs that arrived with the device, manuals or quick start guides. | + | |
- | If you have any questions about this service please contact helpdesk@olin.edu. | + | |
- | Information Technology 9/2005 | + |