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helpdesk_services [2011/07/26 13:40]
jclifford
helpdesk_services [2013/09/04 11:48]
dcarver Updated Linux info
Line 1: Line 1:
-======Services offered by the Helpdesk====== ​+====== Services offered by the Help Desk ======
  
-FIXME This Doc is out of date FIXME  
- 
-ALL IT SERVICES ARE AVAILABLE MONDAY-FRIDAY 8:​00AM-6:​00PM 
  
 ===== Audio Visual Services Support ===== ===== Audio Visual Services Support =====
-Includes ​support of classroom equipment, lending of equipment, use of equipmentsupport of events. Off hours support by advance reservation. + 
-=== Portable Equipment Inventory === + 
-Send email to av@olin.edu +The Help Desk offers ​support of classroom equipment, lending of equipment, use of equipment ​and support of events ​when staff is available. Off hours support by advance reservation ​is possible as well. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] 
-=== AVID Video Editing === +
-Available 24x7 in the Computer Lab, Lower Level Olin Center. +
-Training required prior to use. +
-Send email to av@olin.edu +
-=== Audio Editing ===  +
-Available 24x7 in the Computer Lab, Lower Level Olin Center. +
-Training required prior to use. +
-Send email to av@olin.edu+
  
 ===== Course Support ===== ===== Course Support =====
-Includes maintenance of Blackboard system, web space for faculty, shared network space upon request.  Send email to cms@olin.edu with requirements,​ course name, etc.+ 
 + 
 +Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] ​with details of your request including ​requirements,​ course name, etc. 
 + 
 ===== Help Desk Support Services ===== ===== Help Desk Support Services =====
-Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to help.desk@olin.edu , call 781-292-2430,​ or go the the lower level of the Olin Center+ 
-===== UNIX and Linux Support Services ===== + 
-Includes student laptop program support, application support as well as faculty, staff and student project support and Student Information System Support. Send email to help.desk@olin.edu +Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]], call 781-292-2430,​ or go the the lower level of Milas Hall
-or call 781-292-2430+ 
 ===== Windows Support Services ===== ===== Windows Support Services =====
-Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to help.desk@olin.edu + 
-or call 781-292-2430+ 
 +Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430
 + 
 ===== Network Services Support ===== ===== Network Services Support =====
-Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to help.desk@olin.edu + 
-or call 781-292-2430 + 
-===== Web Design and Development Support ===== +Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. ​ Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430. 
-Includes assistance with the development of faculty, staff, and departmental web sites and projects. Send email to help.desk@olin.edu + 
-===== Database Design and Development & Programming ​Support ===== + 
-Includes assistance with the Development of faculty, staff and Departmental projects as well as support ​of the Student Information System. Send email to help.desk@olin.edu +===== Linux Support ​Services ​===== 
-Network Printing Available 24x7 + 
-Printer Locations +Information on Linux support ​is available at http://​linux.olin.edu ​(accessible on campus only). 
-===== Organization Support ​===== + 
-Includes maintenance of the Blackboard system, shared network storage space as requested. Send email to cms@olin.edu +=====  ===== 
-===== IT Purchasing ===== +
-Includes laptops, desktops, printers, software, hardware, peripherals,​ etc. Some vendors allow the passing of Educational discounts to employees for personal purchases. Available 24x7 +
-Send e-mail with requirements to help.desk@olin.edu+