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helpdesk_services [2012/03/30 10:20]
kberry
helpdesk_services [2013/09/04 11:48]
dcarver Updated Linux info
Line 1: Line 1:
-======Services offered by the Helpdesk====== ​+====== Services offered by the Help Desk ======
  
-ALL IT SERVICES ARE AVAILABLE MONDAY-FRIDAY 8:​00AM-6:​00PM 
  
-===Audio Visual Services Support=== +===== Audio Visual Services Support ​===== 
-Includes ​support of classroom equipment, lending of equipment, use of equipmentsupport of events. + 
-Off hours support by advance reservation. + 
-Send email to <helpdesk@olin.edu>+The Help Desk offers ​support of classroom equipment, lending of equipment, use of equipment ​and support of events ​when staff is available. Off hours support by advance reservation ​is possible as wellSend email to [[helpdesk@olin.edu|helpdesk@olin.edu]] 
 + 
 + 
 +===== Course Support ===== 
 + 
 + 
 +Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. ​Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] with details of your request including requirements,​ course name, etc. 
 + 
 + 
 +===== Help Desk Support Services ===== 
 + 
 + 
 +Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]],​ call 781-292-2430,​ or go the the lower level of Milas Hall. 
 + 
 + 
 +===== Windows Support Services ===== 
 + 
 + 
 +Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430. 
 + 
 + 
 +===== Network Services Support ===== 
 + 
 + 
 +Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430. 
 + 
 + 
 +===== Linux Support Services ===== 
 + 
 +Information on Linux support is available at http://​linux.olin.edu (accessible on campus only). 
 + 
 +=====  =====