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helpdesk_services [2011/07/12 14:57]
jclifford
helpdesk_services [2019/02/14 17:04] (current)
mfitzpatrick [Course Support]
Line 1: Line 1:
-Services the Helpdesk offers. FIXME FIXME FIXME FIXME FIXME FIXME FIXME +====== ​Services ​offered by the Help Desk ======
  
-ALL IT SERVICES ARE AVAILABLE MONDAY-FRIDAY 8:​00AM-6:​00PM 
  
-Audio Visual Services Support +===== Audio Visual Services Support ​===== 
-Includes ​support of classroom equipment, lending of equipment, use of equipmentsupport of events. Off hours support by advance reservation. + 
-Portable Equipment Inventory + 
-Send email to av@olin.edu +The Help Desk offers ​support of classroom equipment, lending of equipment, use of equipment ​and support of events ​when staff is available. Off hours support by advance reservation ​is possible as wellSend email to [[helpdesk@olin.edu|helpdesk@olin.edu]] 
-AVID Video Editing Available 24x7 in the Computer LabLower Level Olin Center+ 
-Training required prior to use. + 
-Send email to av@olin.edu +===== Course Support ===== 
-Audio Editing  + 
-Available 24x7 in the Computer LabLower Level Olin Center. + 
-Training required prior to use+Includes web space for faculty and shared network space upon request. ​Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] with details of your request including requirementscourse name, etc
-Send email to av@olin.edu+ 
 + 
 +===== Help Desk Support Services ===== 
 + 
 + 
 +Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. ​Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]],​ call 781-292-2430,​ or go the the lower level of Milas Hall. 
 + 
 + 
 +===== Windows Support Services ===== 
 + 
 + 
 +Includes account requestspassword changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft OfficeSend email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430
 + 
 + 
 +===== Network Services Support ===== 
 + 
 + 
 +Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430. 
 + 
 + 
 +===== Linux Support Services ===== 
 + 
 +Information on Linux support is available at http://​linux.olin.edu (accessible on campus only). 
 + 
 +=====  =====
  
-Course Support 
-Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. Send email to cms@olin.edu with requirements,​ course name, etc. 
-Help Desk Support Services 
-Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to help.desk@olin.edu , call 781-292-2430,​ or go the the lower level of the Olin Center. 
-UNIX and Linux Support Services 
-Includes student laptop program support, application support as well as faculty, staff and student project support and Student Information System Support. Send email to help.desk@olin.edu 
-or call 781-292-2430 
-Windows Support Services 
-Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to help.desk@olin.edu 
-or call 781-292-2430 
-Network Services Support 
-Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to help.desk@olin.edu 
-or call 781-292-2430 
-Web Design and Development Support 
-Includes assistance with the development of faculty, staff, and departmental web sites and projects. Send email to help.desk@olin.edu 
-Database Design and Development 
-& Programming Support 
-Includes assistance with the Development of faculty, staff and Departmental projects as well as support of the Student Information System. Send email to help.desk@olin.edu 
-Network Printing Available 24x7 
-Printer Locations 
-Organization Support 
-Includes maintenance of the Blackboard system, shared network storage space as requested. Send email to cms@olin.edu 
-IT Purchasing 
-Includes laptops, desktops, printers, software, hardware, peripherals,​ etc. Some vendors allow the passing of Educational discounts to employees for personal purchases. Available 24x7 
-Send e-mail with requirements to help.desk@olin.edu