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Services offered by the Helpdesk

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ALL IT SERVICES ARE AVAILABLE MONDAY-FRIDAY 8:00AM-6:00PM

Audio Visual Services Support Includes support of classroom equipment, lending of equipment, use of equipment, support of events. Off hours support by advance reservation. Portable Equipment Inventory Send email to av@olin.edu AVID Video Editing Available 24×7 in the Computer Lab, Lower Level Olin Center. Training required prior to use. Send email to av@olin.edu Audio Editing Available 24×7 in the Computer Lab, Lower Level Olin Center. Training required prior to use. Send email to av@olin.edu

Course Support Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. Send email to cms@olin.edu with requirements, course name, etc. Help Desk Support Services Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to help.desk@olin.edu , call 781-292-2430, or go the the lower level of the Olin Center. UNIX and Linux Support Services Includes student laptop program support, application support as well as faculty, staff and student project support and Student Information System Support. Send email to help.desk@olin.edu or call 781-292-2430 Windows Support Services Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to help.desk@olin.edu or call 781-292-2430 Network Services Support Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to help.desk@olin.edu or call 781-292-2430 Web Design and Development Support Includes assistance with the development of faculty, staff, and departmental web sites and projects. Send email to help.desk@olin.edu Database Design and Development & Programming Support Includes assistance with the Development of faculty, staff and Departmental projects as well as support of the Student Information System. Send email to help.desk@olin.edu Network Printing Available 24×7 Printer Locations Organization Support Includes maintenance of the Blackboard system, shared network storage space as requested. Send email to cms@olin.edu IT Purchasing Includes laptops, desktops, printers, software, hardware, peripherals, etc. Some vendors allow the passing of Educational discounts to employees for personal purchases. Available 24×7 Send e-mail with requirements to help.desk@olin.edu