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helpdesk_services [2011/07/19 10:05]
127.0.0.1 external edit
helpdesk_services [2019/02/14 17:04] (current)
mfitzpatrick [Course Support]
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-======Services offered by the Helpdesk====== ​+====== Services offered by the Help Desk ======
  
-FIXME FIXME FIXME FIXME FIXME FIXME FIXME  
  
-ALL IT SERVICES ARE AVAILABLE MONDAY-FRIDAY 8:​00AM-6:​00PM+===== Audio Visual Services Support =====
  
-Audio Visual Services Support 
-Includes support of classroom equipment, lending of equipment, use of equipment, support of events. Off hours support by advance reservation. 
-Portable Equipment Inventory 
-Send email to av@olin.edu 
-AVID Video Editing Available 24x7 in the Computer Lab, Lower Level Olin Center. 
-Training required prior to use. 
-Send email to av@olin.edu 
-Audio Editing  
-Available 24x7 in the Computer Lab, Lower Level Olin Center. 
-Training required prior to use. 
-Send email to av@olin.edu 
  
-Course Support +The Help Desk offers support of classroom equipment, lending of equipment, use of equipment and support of events when staff is available. Off hours support by advance reservation is possible as well. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] 
-Includes ​maintenance of Blackboard system, ​web space for facultyshared network space upon request.  Send email to cms@olin.edu with requirements,​ course name, etc. + 
-Help Desk Support Services + 
-Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to help.desk@olin.edu , call 781-292-2430,​ or go the the lower level of the Olin Center+===== Course Support ​===== 
-UNIX and Linux Support Services + 
-Includes student laptop program support, application support as well as faculty, staff and student project support and Student Information System Support. Send email to help.desk@olin.edu + 
-or call 781-292-2430 +Includes web space for faculty ​and shared network space upon request. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] ​with details of your request including ​requirements,​ course name, etc. 
-Windows Support Services + 
-Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to help.desk@olin.edu + 
-or call 781-292-2430 +===== Help Desk Support Services ​===== 
-Network Services Support + 
-Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to help.desk@olin.edu + 
-or call 781-292-2430 +Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]], call 781-292-2430,​ or go the the lower level of Milas Hall
-Web Design and Development Support + 
-Includes assistance with the development of faculty, staff, and departmental web sites and projects. Send email to help.desk@olin.edu + 
-Database Design and Development +===== Windows Support Services ​===== 
-& Programming ​Support + 
-Includes assistance with the Development of faculty, staff and Departmental projects as well as support ​of the Student Information System. Send email to help.desk@olin.edu + 
-Network Printing Available 24x7 +Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430
-Printer Locations + 
-Organization Support + 
-Includes maintenance of the Blackboard system, shared network storage space as requested. Send email to cms@olin.edu +===== Network Services Support ​===== 
-IT Purchasing + 
-Includes laptops, desktops, printers, software, hardware, peripherals,​ etc. Some vendors allow the passing of Educational discounts to employees for personal purchases. Available 24x7 + 
-Send e-mail with requirements to help.desk@olin.edu+Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. ​ Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430. 
 + 
 + 
 +===== Linux Support ​Services ===== 
 + 
 +Information on Linux support ​is available at http://​linux.olin.edu ​(accessible on campus only)
 + 
 +=====  =====