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it_tech_guide [2012/06/05 16:22]
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-====== Getting Connected at Franklin W Olin College of Engineering ====== 
-=====How To Log On To the Olin Network ===== 
-  - Power on your desktop computer 
-  - Press Ctrl + Alt + Delete 
-  - Logon Information 
-    * User Name: first initial and last name 
-    * Password: 
-    * Domain: Milkyway ​ or olin.edu 
-  - The system will then prompt you to change your password. 
-    * All passwords must be minimum 8 characters in length, include upper and lower case letters and numbers or special characters. ​   
- 
-===== Network Drives ===== 
-It is recommended that you save your documents onto the network drives that are mapped for you.  ​ 
-Open Windows Explorer by right clicking on the **my computer** icon on your desktop. ​ 
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-{{:​techguide1.png|}} 
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-Our file server is called **fsvs01** and contains a drive for **departments**,​ which is where each area of the college has a common drive to use for sharing files. ​  For example, the faculty drive will be noted as a folder named **Faculty ** when the department drive is expanded. For private use, you will find a personal folder designated as: **first initiallast name\ fsvs01\users\FacStaff (H)** for your personal use.  Also please note **Public** on fsvs01, which is shared storage for all faculty, staff and students and also **Sandbox** on fsvs01, which is used for temporary storage and is cleared out monthly with no back ups available. ​ 
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-A complete backup of all files stored on the network is completed nightly. If you have any issues with regard to accidentally deleting or otherwise losing files, contact the IT Help Desk as soon as possible. ​ It is recommended that you save all files to the network drive to ensure appropriate backup. ​ If you choose to save files to your local drive, it is your responsibility to ensure that they are properly backed up.    
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-If you require access to additional network drives, you can email helpdesk@olin.edu. Most network drive requests will require departmental approval prior to access being granted.  ​ 
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- 
-=====Network Printers ===== 
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-Adding a Shared Network Printer to your computer: 
- 
-  - From the taskbar Click on **START**, **SETTINGS**,​ **PRINTERS** 
-  - Double Click on **Add Printer** icon 
-  - Select **network printer** 
-  - Type the printer name in the printer box in the following format 
-    * **\\computer_name\printer_share_name** ; ex: \\printvs01\MH307X01 ​ 
-Or 
-  * Click **next** to browse for a printer 
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-{{:​techguide2.png|}} 
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-Choose **Find Now** 
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-{{:​techguide3.png|}} 
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-  * Please Note: All printers on campus will be located in **Printvs01** and follow this established naming convention: 
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-{{:​printer_naming_scheme.png?​250|}} 
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-  - Choose printer name using above naming convention 
-  - Double click on the printer you wish to install 
-  - Next you are asked if you wish this printer to be your default, select Yes or No, click on Next. 
-  - Click on **Finish** 
- 
- 
-=====How To Log Off Of the Olin Network===== 
- 
-  - Control+Alt+Delete ​ 
-  - Shut Down        
- 
-It is recommended that you power off your computer when leaving your desk for the day. 
- 
- 
-===== Electronic Mail ===== 
- 
-The standard official e-mail address at Olin College is: 
- 
-__Faculty and Staff__: firstname.lastname@olin.edu 
- 
-__Students__:​ firstname.lastname@students.olin.edu 
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-Olin College currently uses Outlook 2007 as a mail client. ​ New employee desktops/​laptops are configured with an Outlook profile to access your email on campus. ​   ​ 
-  ​ 
-Some common email alias groups have been built to help you connect with various groups of people on campus. ​ You can find a complete list of these email groups Global Address book which can be accessed from your address book in Outlook. ​ A few of the most widely used and the groups each address corresponds to. 
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-  * List@olin.edu (faculty and staff) 
-  * Staff@olin.edu (all staff members) 
-  * Faculty@olin.edu (all faculty members) 
-  * students@olin.edu (all students) 
-  * classof2011@olin.edu (all students in class of 2011) 
-  * classof2012@olin.edu (all students in class of 2012) 
-  * classof2013@olin.edu (all students in class of 2013) 
-  * classof2014@olin.edu (all students in class of 2014) 
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- 
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-===== Accessing Email from Off Campus ===== 
- 
-From any web browser, go to  
-  * https://​webmail.olin.edu 
-  * Click the appropriate logon option, and sign in with our domain name and your network credentials->​olin.edu\first initial last name and network password 
- 
-See the IT Web site at http://​it.olin.edu under the documentation tab for more detailed instructions on using our web mail access. FIXME 
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-  
-===== PhoenixNet ===== 
-http://​my.olin.edu 
- 
- ​PhoenixNet is our new portal and works as a college wide resource for access to many of our sites and information. ​   The Olin portal contains links and hand outs from financial services, human resources, campus directory information,​ calendaring information and many other  necessary information on our campus. ​ Just sign onto the portal using your Olin network credentials,​ network username and password. ​  You will find user friendly information about helpful tools posted on the portal, and requests for additional information or access can be sent to helpdesk@olin.edu. ​ 
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-Ad Astra Scheduler has been made available through the portal, via single sign-on. ​ Accessing the system via the portal is the preferred method of requesting rooms. ​ For further information and instruction on reserving rooms, please e-mail Room.Scheduling@olin.edu and Campus Services will provide necessary information. 
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- 
-===== Accessing the Course Management System ===== 
-http://​courses.olin.edu/​ 
- 
-Olin College uses Blackboard as its course management system. ​ If you would like to use Blackboard for your class or need further information,​ please email helpdesk@olin.edu with course ID and we will create accounts, course and upload all enrolled students.  ​ 
-  - To get to Blackboard, point your browser to http://​courses.olin.edu/ ​ 
-  - Click on **Login** 
-  - Enter your network credentials 
-     * Network username and password 
- 
-===== Mailman List ===== 
-http://​lists.olin.edu 
- 
-For ease with accessing and sharing information with others who share similar interests on campus, the college has mailing lists available for all community members. **Mailman** is the Web-based mail list manager used at Olin College. ​ Follow the link to our mailman site, and choose **public lists** from the left column to browse the current list of available mailing lists. To request a list, choose the link for **information for list owners and moderators.** ​ Information for creating, subscribing and unsubscribing can be found on this site.  Further questions can be sent to helpdesk@olin.edu. ​ 
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-===== Telephone Service ===== 
- 
-Olin College uses VoIP telephony technology. ​ All permanent faculty and staff are assigned telephones, extensions and voice mail upon their arrival at the college. ​ Instructions for accessing voice mail and telephone features can be found on the IT web site http://​it.olin.edu. ​  ​Choose the tab for documentation and then telephony. ​   Requests for additional services should be discussed with your supervisor.  ​ 
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-===== How to Contact Information Technology ===== 
-  
-The preferred method of contacting Information Technology for technical support issues is by sending an email documenting your issue to helpdesk@olin.edu. Information Technology can be contacted by telephone (781.292.2430) while the department is open. Hours can be found on the [[olin_it_wiki | IT Wiki Homepage]]. Email and voicemail messages are monitored after hours for emergencies only.  
-===== Printer/​Copier/​Fax Supplies ===== 
- 
-All toner cartridges for the copiers, printers and fax machines will be supplied through Information Technology. ​  Use our printer database, located on our intranet, to order toner. ​ Go to 
-https://​intranet.olin.edu/​ and log in with your network user name and password. Choose IT services from the left column and then printer/​copier fax supplies and use the drop down menu to choose your printer and location. ​ This will auto generate an email to the IT Help Desk with the correct toner needed. 
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-===== Presentation Equipment ===== 
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-Portable presentation equipment is available for those areas of the college that are not equipped with AV equipment. ​   Email helpdesk@olin.edu to reserve portable equipment. ​ Please include equipment needed, date of pick up and date of return. ​ A list of classrooms and conference rooms with built in capability can be found on the IT Web site at http://​it.olin.edu ​ under the **Documentation Tab->​AV**. ​  All units are managed and maintained by Information Technology. ​ Information Technology personnel are available, by appointment,​ for training on the use of this equipment. ​ To set up an appointment or make reservations please e-mail helpdesk@olin.edu. ​   
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-===== Web Space ===== 
-If you are interested in creating a web site, you will find a web folder identified with your network username, located at server \\facweb\faculty. ​    Once you create your web site, please contact alyson.goodrow@olin.edu in our Communication office as she can update your faculty profile, located on our main web site, to include a link to your web site.  ​ 
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