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laptop_warranty [2012/11/01 09:49]
jclifford
laptop_warranty [2015/12/04 11:44] (current)
mfitzpatrick
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 Every student, faculty and staff Dell laptop is purchased with a 4 Year Complete Care Warranty with Accidental Damage protection. To clarify, this means that every component of the laptop is covered for all 4 years with the exception of the battery. The battery warranty only lasts 1 year. As long as the IT Helpdesk can send back the broken component to Dell we can replace anything on the laptop for no charge. ​ Every student, faculty and staff Dell laptop is purchased with a 4 Year Complete Care Warranty with Accidental Damage protection. To clarify, this means that every component of the laptop is covered for all 4 years with the exception of the battery. The battery warranty only lasts 1 year. As long as the IT Helpdesk can send back the broken component to Dell we can replace anything on the laptop for no charge. ​
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-:!: As added emphasis, there is a rumor that only 50% of the laptop needs to recovered in order to receive replacement parts. **This is not the case.** For every part that gets sent to the Helpdesk from Dell, we need to be able to send the broken part back. 
  
 Parts are typically received within 24-48 hours of ordering. Depending on current workload and complexity of the repair, full turnaround time may vary. Parts are typically received within 24-48 hours of ordering. Depending on current workload and complexity of the repair, full turnaround time may vary.
  
 If you are not near Olin's campus and have a hardware problem, please refer to the [[off_campus_dell_support|Dell Off-Campus Repair article]]. If you are not near Olin's campus and have a hardware problem, please refer to the [[off_campus_dell_support|Dell Off-Campus Repair article]].