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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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off_hours_coverage [2011/07/19 10:05] 127.0.0.1 external edit |
off_hours_coverage [2012/06/12 09:04] (current) dterry |
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| ====== Off Hours Coverage ====== | ====== Off Hours Coverage ====== | ||
| During regular service hours, community members should use the email address | During regular service hours, community members should use the email address | ||
| - | help.desk@Olin.edu for any service related issues. Helpdesk personnel have the ability to | + | <helpdesk@olin.edu> for any service related issues. Help Desk personnel have the ability to |
| contact appropriate staff by cell phone if necessary. During off hours, for non-emergencies, use | contact appropriate staff by cell phone if necessary. During off hours, for non-emergencies, use | ||
| - | the help.desk@olin.edu email for service related issues. For emergencies, follow up the email | + | the <helpdesk@olin.edu> email for service related issues. For emergencies, use the <helpdesk@olin.edu> email **and** leave a message at (781) 292-2430. This number will page out to the on call person. Follow |
| - | with leaving a message on 292-2430. This number will page out to the on call person. Follow | + | |
| any voice mail prompts as required. | any voice mail prompts as required. | ||