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office365 [2019/01/16 17:26]
rosterberg
office365 [2019/06/06 09:33] (current)
rosterberg Moved local install instructions to separate page
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 ======Office 365====== ======Office 365======
  
-Olin College has migrated email and calendar services to the Microsoft Office 365 cloud environmentAs of September 2018all Olin College electronic mailboxes ​are located in Office 365. +The Microsoft Office 365 suite provides all Olin students, staff, and faculty members with a full range of features including 1 TB of cloud storage, 5 downloads of Microsoft Office Pro Plus on a combination of Olin computers, personal computers (Mac or PC) and iOS/Android devicesUsing web-based versions ​of Microsoft Office applicationsyou can simultaneously edit documents with others at the same time. 
 + 
 +Olin IT has released a select set of features to students, staff, and faculty members. Those features ​are:  
 +  - OneDrive for Business cloud storage -  1 TB storage per person 
 +  - Office 365 Email - accessible from your phone, tablet, or computer using an email app. 
 +  - Office Pro Plus - download newest version of Word, Excel, and PowerPoint to your personal PC or Mac. 
 +  - Office Online - create/​edit/​share Office documents using a web browser 
 +  - Office for smart phones and tablets - available from the appropriate app store. 
 + 
 +Ultimately, we will add more Office 365 features for use by the Olin community when they are tested, and we are able to provide technical support for those services.
  
 =====Important Links===== =====Important Links=====
   * [[https://​portal.office.com/​]]:​ Microsoft Office 365 Portal: Access all Office 365 apps here   * [[https://​portal.office.com/​]]:​ Microsoft Office 365 Portal: Access all Office 365 apps here
   * [[https://​outlook.office.com/​]]:​ Office 365 Webmail interface   * [[https://​outlook.office.com/​]]:​ Office 365 Webmail interface
 +  * [[office365-install|Install or Upgrade Office 365 on your computer]]
  
 ===== Online Training Resources ===== ===== Online Training Resources =====
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 The User Principal Name, or UPN, is used to login to Office 365 sites and services and is in this format: ​ "​username@olin.edu"​ (e.g. Joseph Student = jstudent@olin.edu). ​ It will be added to your mailbox as an additional email address and eventually become your primary email address. ​ This is necessary since Microsoft'​s O365 sites and services prompt users to login with their email address and therefore will be easier to remember. ​  When an O365 site prompts you to login with your email address, it's expecting your UPN. The User Principal Name, or UPN, is used to login to Office 365 sites and services and is in this format: ​ "​username@olin.edu"​ (e.g. Joseph Student = jstudent@olin.edu). ​ It will be added to your mailbox as an additional email address and eventually become your primary email address. ​ This is necessary since Microsoft'​s O365 sites and services prompt users to login with their email address and therefore will be easier to remember. ​  When an O365 site prompts you to login with your email address, it's expecting your UPN.
  
-=====Migration to the O365 Exchange ​Environment=====+=====  O365 Exchange ​Email=====
  
 Once your email is migrated you should see a new window stating that you are required to close and restart your email client. Make sure your username is in the UPN format(e.g. Joseph Student = jstudent@olin.edu) not listed as domain\username (e.g. Joseph Student = olin.edu\jstudent). ​  You will have to do this on all your email clients. If you have additional mailboxes configured in Outlook that haven’t been migrated, you will likely be prompted to login again via a popup window. ​ This is because you need to authenticate to the two different mail locations, our systems on campus and the cloud. Once your email is migrated you should see a new window stating that you are required to close and restart your email client. Make sure your username is in the UPN format(e.g. Joseph Student = jstudent@olin.edu) not listed as domain\username (e.g. Joseph Student = olin.edu\jstudent). ​  You will have to do this on all your email clients. If you have additional mailboxes configured in Outlook that haven’t been migrated, you will likely be prompted to login again via a popup window. ​ This is because you need to authenticate to the two different mail locations, our systems on campus and the cloud.
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-=====O365 Device Setup=====+=====O365 ​Email Device Setup=====
 Mobile device and other clients will need their configurations updated to point to Exchange online. The following guides may be followed //noting two exceptions//:  ​ Mobile device and other clients will need their configurations updated to point to Exchange online. The following guides may be followed //noting two exceptions//:  ​
   * Office 365 Mail Server: ​ ''​outlook.office365.com''​   * Office 365 Mail Server: ​ ''​outlook.office365.com''​
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   * [[office365_ios_email_setup|Setting Up O365 Olin Email on your iOS Device]]   * [[office365_ios_email_setup|Setting Up O365 Olin Email on your iOS Device]]
  
 + ​=====Support and FAQs =====
  
- =====Items of Note ===== +=== Important Links  ​=== 
 +* [[https://​portal.office.com/​]]:​ Microsoft O365 Portal: Access all Office 365 apps here 
 + * [[https://​outlook.office.com/​]]:​ Office 365 Webmail interface ​
  
   * Web access to your migrated mailbox will now be through O365:  https://​portal.office.com to  Login, sign in with your UPN or new email address: ​  ​username@olin.edu ​ and existing password   * Web access to your migrated mailbox will now be through O365:  https://​portal.office.com to  Login, sign in with your UPN or new email address: ​  ​username@olin.edu ​ and existing password
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   * **Email Forwarding** can also be set up through this O365 Portal. Once logged in as directed above, select the Outlook icon and then choose the settings gear icon in the upper right corner. From the settings pane,  select the **mail** option at the bottom under Your App Settings. ​ The mail options pane will now open on the leftt hand side.  Go to Accounts and then choose forwarding. ​ Select the option to forward mail and enter a forwarding mail address. ​     * **Email Forwarding** can also be set up through this O365 Portal. Once logged in as directed above, select the Outlook icon and then choose the settings gear icon in the upper right corner. From the settings pane,  select the **mail** option at the bottom under Your App Settings. ​ The mail options pane will now open on the leftt hand side.  Go to Accounts and then choose forwarding. ​ Select the option to forward mail and enter a forwarding mail address. ​  
  
 +=== FAQs ===
  
 +//**Q.-**// Does OneDrive have a backup feature? i.e. if a file got corrupted or deleted from my Olin network share I can contact IT get it restored from a backup. ​ Is this feature available with OneDrive?
  
-=====Known issues and Resolutions=====+//**A.-**// OneDrive has a recycle bin feature - you would be able to restore a deleted file on your own: [[https://​support.office.com/​en-us/​article/​restore-deleted-files-or-folders-in-onedrive-949ada80-0026-4db3-a953-c99083e6a84f/​]]
  
-==== Public Calendars ==== +//**Q.-**//  I’m curious as to whether there is a way to configure OneDrive for offline use or whether I can only use that storage when I am connected to the cloud?
- +
-You will not be able to access calendars that live in the Public folders from within the O365 web portal.  ​Access will be limited ​to your  locally installed client. ​   +
- +
-If you experience an issue accessing the public calendars from your installed Outlook application with any of the following error messages, please contact the helpdesk as we can resolve the errors by rebuilding your Outlook profile.  +
- +
-When opening public folder calendar in Outlook from calendar view receive error: +
-“Microsoft Exchange ​is currently busy.  If this message is still displayed in 30 minutes, contact your Exchange administrator” +
-  +
-If Favorites shows number of items populated on calendar, however it  errors stating ​that it cannot open the folder.+
  
-Or if All Public Folders > Calendars shows similar error that it cannot open folder. 
  
 +//**A.-**// Here are Microsoft links that show you how to configure One Drive syncing.
  
 +[[https://​support.office.com/​en-ie/​article/​sync-files-with-the-onedrive-sync-client-in-windows-615391c4-2bd3-4aae-a42a-858262e42a49]] : Windows
  
-==== RulesExport and Import ====+[[https://​support.office.com/​en-ie/​article/​sync-files-with-the-onedrive-sync-client-on-mac-os-x-d11b9f29-00bb-4172-be39-997da46f913f]] : macOS
  
-If your existing Outlook rules do not work after migration, you can try exporting and re- importing them. Some rules may need to be edited manually to get them to work again. When you export rules, they will be saved in a file with an .rwz extension. This file type can only be opened and used within Outlook.+//​**Q.-**// ​ Is there a macOS App that will let me use OneDrive files when I'​m ​not connected ​to the Internet?
  
-  * Click the File tab then select ​ Manage Rules & Alerts. 
-  * Click the Options tab then select the Export rules button. Change the name and take note of the save location (or save it to your desktop temporarily) Click Save.  
-  * to import your rules: 
-  * Click the Options tab then select the Import rules button. In the "​import rules from" window go to the save location you chose and then click Open. In the Options windows click  the "​OK"​ button and then the "​Apply"​ button in the rules and alerts window. 
  
-==== Post Migration ​ ====+//​**A.-**// ​ There is a OneDrive App you can install, but note : As of 1 February 2019, OneDrive only supports new installations on macOS 10.12 or newer.
  
-It may take a few minutes for your local client ( Outlook, Apple Mail) to fully sync and that may make initial usage appear slowThis clears up quickly.+[[https://​support.office.com/​en-ie/​article/​sync-files-with-the-onedrive-sync-client-on-mac-os-x-d11b9f29-00bb-4172-be39-997da46f913f ]] : OneDrive information for macOS.
  
-Receiving messages may be microscopically slower as the mail server is now in the cloud and not on the Olin network. 
  
-A small number of test subjects found it necessary to  remove and re-add account credentials on mobile devices.