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office365 [2019/02/08 16:36]
mperriello [Support and FAQs]
office365 [2019/08/27 11:30] (current)
adobday [O365 Exchange Email]
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   * [[https://​portal.office.com/​]]:​ Microsoft Office 365 Portal: Access all Office 365 apps here   * [[https://​portal.office.com/​]]:​ Microsoft Office 365 Portal: Access all Office 365 apps here
   * [[https://​outlook.office.com/​]]:​ Office 365 Webmail interface   * [[https://​outlook.office.com/​]]:​ Office 365 Webmail interface
 +  * [[office365-install|Install or Upgrade Office 365 on your computer]]
  
 ===== Online Training Resources ===== ===== Online Training Resources =====
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 The User Principal Name, or UPN, is used to login to Office 365 sites and services and is in this format: ​ "​username@olin.edu"​ (e.g. Joseph Student = jstudent@olin.edu). ​ It will be added to your mailbox as an additional email address and eventually become your primary email address. ​ This is necessary since Microsoft'​s O365 sites and services prompt users to login with their email address and therefore will be easier to remember. ​  When an O365 site prompts you to login with your email address, it's expecting your UPN. The User Principal Name, or UPN, is used to login to Office 365 sites and services and is in this format: ​ "​username@olin.edu"​ (e.g. Joseph Student = jstudent@olin.edu). ​ It will be added to your mailbox as an additional email address and eventually become your primary email address. ​ This is necessary since Microsoft'​s O365 sites and services prompt users to login with their email address and therefore will be easier to remember. ​  When an O365 site prompts you to login with your email address, it's expecting your UPN.
  
-=====  O365 Exchange Email===== 
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-Once your email is migrated you should see a new window stating that you are required to close and restart your email client. Make sure your username is in the UPN format(e.g. Joseph Student = jstudent@olin.edu) not listed as domain\username (e.g. Joseph Student = olin.edu\jstudent). ​  You will have to do this on all your email clients. If you have additional mailboxes configured in Outlook that haven’t been migrated, you will likely be prompted to login again via a popup window. ​ This is because you need to authenticate to the two different mail locations, our systems on campus and the cloud. 
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-{{ :​o365notice.png?​500 |}} 
  
  
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   * [[office365_android_email_setup|Setting Up O365 Olin Email on your Android Device]]   * [[office365_android_email_setup|Setting Up O365 Olin Email on your Android Device]]
   * [[office365_ios_email_setup|Setting Up O365 Olin Email on your iOS Device]]   * [[office365_ios_email_setup|Setting Up O365 Olin Email on your iOS Device]]
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  ​=====Support and FAQs =====  ​=====Support and FAQs =====
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 === FAQs === === FAQs ===
  
-//**Q.-**// Does OneDrive have a backup feature? i.e. if a file got corrupted or deleted from my Olin user drive I can contact IT get it restored from a backup. ​ Is this feature available with OneDrive?+//**Q.-**// Does OneDrive have a backup feature? i.e. if a file got corrupted or deleted from my Olin network share I can contact IT get it restored from a backup. ​ Is this feature available with OneDrive?
  
 //**A.-**// OneDrive has a recycle bin feature - you would be able to restore a deleted file on your own: [[https://​support.office.com/​en-us/​article/​restore-deleted-files-or-folders-in-onedrive-949ada80-0026-4db3-a953-c99083e6a84f/​]] //**A.-**// OneDrive has a recycle bin feature - you would be able to restore a deleted file on your own: [[https://​support.office.com/​en-us/​article/​restore-deleted-files-or-folders-in-onedrive-949ada80-0026-4db3-a953-c99083e6a84f/​]]
 +
 +//​**Q.-**// ​ I’m curious as to whether there is a way to configure OneDrive for offline use or whether I can only use that storage when I am connected to the cloud?
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 +//**A.-**// Here are Microsoft links that show you how to configure One Drive syncing.
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 +[[https://​support.office.com/​en-ie/​article/​sync-files-with-the-onedrive-sync-client-in-windows-615391c4-2bd3-4aae-a42a-858262e42a49]] : Windows
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 +[[https://​support.office.com/​en-ie/​article/​sync-files-with-the-onedrive-sync-client-on-mac-os-x-d11b9f29-00bb-4172-be39-997da46f913f]] : macOS
 +
 +//​**Q.-**// ​ Is there a macOS App that will let me use OneDrive files when I'm not connected to the Internet?
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 +//​**A.-**// ​ There is a OneDrive App you can install, but note : As of 1 February 2019, OneDrive only supports new installations on macOS 10.12 or newer.
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 +[[https://​support.office.com/​en-ie/​article/​sync-files-with-the-onedrive-sync-client-on-mac-os-x-d11b9f29-00bb-4172-be39-997da46f913f ]] : OneDrive information for macOS.
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