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| Helpdesk staff will be working remotely beginning March 17th, 2020. All requests for support should be sent directly to helpdesk@olin.edu and we will respond as soon as we are able. Please include as much information on your issue as possible and a call back number. | Helpdesk staff will be working remotely beginning March 17th, 2020. All requests for support should be sent directly to helpdesk@olin.edu and we will respond as soon as we are able. Please include as much information on your issue as possible and a call back number. | ||
| - | Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service . Replacement systems may be accommodated on a case by case basis depending on the severity of the issue. | + | Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service. Replacement systems may be accommodated on a case by case basis depending on the severity of the issue. |
| We will continue to update the Working Remotely link below with suggestions and information that we find helpful to the community. | We will continue to update the Working Remotely link below with suggestions and information that we find helpful to the community. | ||