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| **Welcome to the Olin College Information Technology Wiki!** | **Welcome to the Olin College Information Technology Wiki!** | ||
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| - | **__HELPDESK SUPPORT DURING THE CURRENT COLLEGE CLOSING__** | + | **__Important Olin Coronavirus Emergency Information__** |
| - | Helpdesk staff will be working remotely beginning March 17th, 2020. All requests for support should be sent directly to helpdesk@olin.edu and we will respond as soon as we are able. Please include as much information on your issue as possible and a call back number. | + | Along with others on campus, Olin IT Helpdesk staff are working remotely beginning March 17, 2020. Please send support requests via emial to **helpdesk@olin.edu** and we will respond as soon as we are able. Please include as much detail as possible and please include a call back number. |
| - | Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service. Replacement systems may be accommodated on a case by case basis depending on the severity of the issue. | + | Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service. Replacement systems may be accommodated on a case-by-case basis depending on the severity of the issue. |
| - | We will continue to update the Working Remotely link below with suggestions and information that we find helpful to the community. | + | We will continue to update the [[working_remotely|Working Remotely]] page with suggestions and information that we find helpful to the community. |
| **[[working_remotely|Information about Working Remotely]]** | **[[working_remotely|Information about Working Remotely]]** | ||
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| **IT Hours:** 8:30 AM-5:30 PM Monday-Friday during the regular school year.\\ | **IT Hours:** 8:30 AM-5:30 PM Monday-Friday during the regular school year.\\ | ||
| - | **Location:** Milas Hall, suite LL10\\ | + | **Location:** Milas Hall, suite LL10 (closed until further notice)\\ |
| **Email:** [[helpdesk@olin.edu|helpdesk@olin.edu]]\\ | **Email:** [[helpdesk@olin.edu|helpdesk@olin.edu]]\\ | ||
| - | **Phone:** 781.292.2430 | + | **Phone:** 781-292-2430 |