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olin_it_wiki [2019/12/06 08:21]
mperriello [Quick Info]
olin_it_wiki [2020/03/17 10:14] (current)
rosterberg
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 **Welcome to the Olin College Information Technology Wiki!** ​ **Welcome to the Olin College Information Technology Wiki!** ​
  
 +----
 +**__Important Olin Coronavirus Emergency Information__**
  
-[[important_service_information| Important Service Announcements]]+Along with others on campus, Olin IT Helpdesk staff are working remotely beginning March 17, 2020. Please send support requests via emial to **helpdesk@olin.edu** and we will respond as soon as we are able.  Please include as much detail as possible and please include a call back number. ​  
  
-[[scheduled_maintenance ​Scheduled Maintenance ​]]+Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service. ​  ​Replacement systems may be accommodated on a case-by-case basis depending on the severity of the issue. 
 +We will continue to update the [[working_remotely|Working Remotely]] page with suggestions and information that we find helpful to the community. ​  
  
-[[security|General Security ​Information]]+**[[working_remotely|Information ​about Working Remotely]]**
  
 +----
  
-==== Our Mission Statement ====+  * [[important_service_information| Important Service Announcements]] 
 +  * [[scheduled_maintenance | Scheduled Maintenance ]] 
 +  * [[security|General Security Information]]
  
  
-We are dedicated to providing bold and consistently excellent information services that uniquely differentiate the core learning experience of the Olin community. Through leading edge technologies we enable 21st century leaders to predict, create, and manage innovation with unprecedented skill. 
  
  
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 **IT Hours:** 8:30 AM-5:30 PM Monday-Friday during the regular school year.\\ ​ **IT Hours:** 8:30 AM-5:30 PM Monday-Friday during the regular school year.\\ ​
-**Location:​** Milas Hall, suite LL10\\ ​+**Location:​** Milas Hall, suite LL10 (closed until further notice)\\ 
 **Email:** [[helpdesk@olin.edu|helpdesk@olin.edu]]\\ ​ **Email:** [[helpdesk@olin.edu|helpdesk@olin.edu]]\\ ​
-**Phone:** 781.292.2430+**Phone:** 781-292-2430
  
  
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 ==== Dell Personal Purchases ==== ==== Dell Personal Purchases ====
  
- +See: [[dell_personal_purchases|Dell Personal Purchases]]
-Dell does offer discounts to Olin faculty, staff and students on select Dell products. ​  If you need to purchase Dell accessories like AC Adapters or batteries please follow this link  ​[[http://​www.dell.com/​Olin]]. and choose the green **Shop Your Standard Configuration** box in the middle of the page.+
  
  
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     * How to [[:​submit_content|submit content]] for official IT documentation or suggest a correction.     * How to [[:​submit_content|submit content]] for official IT documentation or suggest a correction.
  
 +==== Our Mission Statement ====
 +
 +
 +We are dedicated to providing bold and consistently excellent information services that uniquely differentiate the core learning experience of the Olin community. Through leading edge technologies we enable 21st century leaders to predict, create, and manage innovation with unprecedented skill.