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olin_it_wiki [2020/03/17 09:09]
mfitzpatrick
olin_it_wiki [2020/03/17 10:14] (current)
rosterberg
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 **Welcome to the Olin College Information Technology Wiki!** ​ **Welcome to the Olin College Information Technology Wiki!** ​
  
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-**__HELPDESK SUPPORT DURING THE CURRENT COLLEGE CLOSING__**+**__Important Olin Coronavirus Emergency Information__**
  
-Helpdesk staff will be working remotely beginning March 17th, 2020.   All requests for support ​should be sent directly ​to helpdesk@olin.edu and we will respond as soon as we are able.  Please include as much information on your issue as possible and a call back number. ​  +Along with others on campus, Olin IT Helpdesk staff are working remotely beginning March 17, 2020. Please send support ​requests via emial to **helpdesk@olin.edu** and we will respond as soon as we are able.  Please include as much detail ​as possible and please include ​a call back number. ​  
  
-Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service. ​  ​Replacement systems may be accommodated on a case by case basis depending on the severity of the issue. +Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service. ​  ​Replacement systems may be accommodated on a case-by-case basis depending on the severity of the issue. 
-We will continue to update the Working Remotely ​link below with suggestions and information that we find helpful to the community. ​  +We will continue to update the [[working_remotely|Working Remotely]] page with suggestions and information that we find helpful to the community. ​  
  
 **[[working_remotely|Information about Working Remotely]]** **[[working_remotely|Information about Working Remotely]]**
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 **IT Hours:** 8:30 AM-5:30 PM Monday-Friday during the regular school year.\\ ​ **IT Hours:** 8:30 AM-5:30 PM Monday-Friday during the regular school year.\\ ​
-**Location:​** Milas Hall, suite LL10\\ ​+**Location:​** Milas Hall, suite LL10 (closed until further notice)\\ 
 **Email:** [[helpdesk@olin.edu|helpdesk@olin.edu]]\\ ​ **Email:** [[helpdesk@olin.edu|helpdesk@olin.edu]]\\ ​
-**Phone:** 781.292.2430+**Phone:** 781-292-2430