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password_change_guide [2016/06/08 13:19] ppfenninger [Off-Domain Windows 7 Laptops] |
password_change_guide [2023/12/12 14:43] (current) rosterberg |
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| - | ===== Changing Your Olin Network Password ====== | + | ~~NOTOC~~ |
| + | ====== Changing Your Olin Network Password ====== | ||
| + | ===== What you should know prior to changing your password ===== | ||
| + | Changing your password affects more than just your laptop. Most devices and various applications allow you to store accounts and passwords to make access faster and easier. These devices/applications will automatically retry the saved password when it can't connect to a service, and if this causes too many failed password attempts due to the changed password, your account will get locked out. | ||
| - | Register your Olin account on our password management site! Once you are registered, managing your Olin network password will be easier than ever, particularly if you use nonWindows systems or more than one device. If your network account has been locked out, your | + | ===== Before changing your password ===== |
| - | password has expired, needs to be changed or you have forgotten it, you can regain access to | + | To prevent account lockouts, we strongly encourage users to close out of any applications that use stored or cached credentials and clear the Windows Credential Manager of any Outlook/Exchange stored credentials: |
| - | your account by visiting Olin College’s password management website: http://password.olin.edu. | + | - Open the Start Menu and in the search field type in **Credential Manager** |
| + | - Open up the Credential Manager program once the search is completed. | ||
| + | - Locate any set(s) of credentials that have **Outlook** or "olin.edu" in the name under any of the fields (Windows Credentials or Generic Credentials) | ||
| + | - Click the name to expand the set of credentials and then choose **Remove from Vault** | ||
| - | Remember you must have your current username and password to complete the registration so don't delay! | + | If you use any mobile devices (smartphones, tablets, etc.) to access your Olin email account, please set the device(s) to airplane mode prior to proceeding with the next steps in order to prevent any account lockouts. |
| - | We strongly recommend you read; [[general_password_info|Your Olin Password, What You Should Know]] to review Olin | + | We recommend reading [[general_password_info|Your Olin Password, What You Should Know]] for information on Olin's password requirements and other Frequently Asked Questions regarding passwords. |
| - | College’s password requirements and some other common password related questions prior to | + | |
| - | changing your network account password. | + | |
| + | ===== Changing your password ===== | ||
| - | It is important to note that changing your password affects more than your laptop; it also affects | + | **NOTE: Starting December 22, 2023, you must use the Microsoft Self-Service Password Reset (SSPR) tool. See: [[password_forgot|Recovering a Forgotten Password with Microsoft Self-Service Password Reset]]** |
| - | other devices that connect to Olin services and your access to those services. Many devices | + | |
| - | (Apple, Linux or Windows based computers, and mobile devices such as iPads, iPhones, Android | + | **Important Notes:** |
| - | and other smart phones) and various applications, allow you to store accounts and passwords. | + | * You must be enrolled in our Password Management site in order to use it. |
| - | These devices and/or applications automatically retry accessing services such as email or | + | * Users with an Olin issued Windows computer, reference the Olin Issued Dell Computer section below first |
| - | connecting to wireless networks with these stored accounts and passwords. This may result in | + | |
| - | account lockouts due to failed login attempts following a password change if certain steps aren’t | + | |
| - | taken when changing your password. | + | |
| - | | + | |
| - | If you use any of these devices to access Olin services, please be sure to review and follow the | + | |
| - | steps below for each of these devices prior to a password change. | + | |
| - | ===== On Domain Windows 7 Laptops ===== | ||
| - | - Turn off all your wireless connections via the switch or setting on the device. | ||
| - Close out of all applications. | - Close out of all applications. | ||
| - | - Connect your computer to a wired Ethernet network jack | + | - Browse to our password management site: [[https://password.olin.edu]] |
| - | - If you are off campus, VPN into the Olin network and ensure you are connected before proceeding. | + | - If you know your current password, Select: **Change** |
| - | * If you cannot VPN into the network, STOP; please do not continue attempting to reset your password. Request help from the Olin IT Help Desk via email at helpdesk@olin.edu or phone at (781)292-2430. | + | - If you have forgotten your current password, Select: **Reset** |
| - | - Change your password: | + | - Follow on screen instructions |
| - | - Execute Control-Alt-Delete. | + | |
| - | - Select **Change Password**. | + | ===== After changing your password ===== |
| - | - Update Password. | + | For any devices that you had entered into standby mode or otherwise disconnected from any network services, please update the stored credentials for your email account, etc. in their relevant settings pages prior to bringing the device back online in order to prevent any network account lockouts. |
| - | - Reboot your machine to finish the process. | + | |
| - | * NOTE: If you are off campus and connected via VPN, please disconnect your VPN session before rebooting otherwise it will become locked out. | + | If your account does end up getting locked out, you can unlock it from [[password.olin.edu]]. |
| + | ----- | ||
| + | |||
| + | ====== Alternate Methods ====== | ||
| + | Before attempting any of these alternative methods, please read and follow the [[#Before changing your password]] section of this page | ||
| + | ===== Olin issued Dell computers (Laptops or Desktops) ===== | ||
| - | ===== Windows XP Laptops ===== | + | ==== If you are ON campus ==== |
| - Turn off all your wireless connections via the switch or setting on the device. | - Turn off all your wireless connections via the switch or setting on the device. | ||
| - Close out of all applications. | - Close out of all applications. | ||
| - | - Connect your computer to a wired Ethernet network jack | + | - Connect your computer to a wired Ethernet network jack. |
| + | - Change your password: | ||
| + | - Press Control-Alt-Delete | ||
| + | - Select **"Change a Password..."** | ||
| + | - Create a new password | ||
| + | - We strongly recommend rebooting your machine to finish the process following your password change | ||
| + | |||
| + | ==== If you are OFF campus ==== | ||
| - If you are off campus, VPN into the Olin network and ensure you are connected before proceeding. | - If you are off campus, VPN into the Olin network and ensure you are connected before proceeding. | ||
| - | * If you cannot VPN into the network, STOP; please do not continue attempting to reset your password. Request help from the Olin IT Help Desk via email at helpdesk@olin.edu or phone at (781)292-2430. | + | * If you cannot VPN into the network, STOP; please do not continue attempting to reset your password. Request help from the Olin IT Help Desk via email at [[helpdesk@olin.edu]] or phone at (781)292-2430. |
| + | - Close out of all applications. | ||
| - Change your password: | - Change your password: | ||
| - | - Execute Control-Alt-Delete | + | - Press Control-Alt-Delete |
| - | - Select **Change Password** | + | - Select **"Change a Password..."** |
| - | - Update Password | + | - Create a new password |
| - | - Reboot your machine to finish the process. | + | - We strongly recommend rebooting your machine to finish the process following your password change |
| - | * NOTE: If you are off campus and connected via VPN, please disconnect your VPN session before rebooting otherwise it will become locked out. | + | * **NOTE:** If you are off campus and connected via VPN, please disconnect your VPN session before rebooting otherwise it will become locked out. |
| - | ===== Windows Desktops (Win 7 or Win XP) ===== | + | ===== Personal (Off-Domain) Windows Computers ===== |
| + | - If you are using a laptop, with wireless turned off and a wired connection to the network, navigate to \\fsvs01\Public\WirelessProfiles and copy the **Off_Domain_Profiles** folder to the root directory of your hard drive (the C:\ drive). You may already have the wireless profiles on your C: drive. | ||
| - Close out of all applications. | - Close out of all applications. | ||
| + | - Remove all saved instances of the old password: | ||
| + | - Hit the Windows key on your keyboard, type **Credential Manager** and hit the enter key. | ||
| + | - For every Olin-related credential (removing every credential recommended) click on the down arrow button and click **Remove from Vault** | ||
| - Change your password: | - Change your password: | ||
| - | - Execute Control-Alt-Delete | + | - Browse to http://password.olin.edu |
| - | - Select **Change Password** | + | - Click **Change Password** |
| - | - Update Password | + | - Follow on screen instructions |
| - | - Reboot your machine to finish the process. | + | - Re-add the wireless profiles, if necessary: |
| + | - Navigate to your copy of the **Off_Domain_Profiles** | ||
| + | - Double-click on the **import** file | ||
| + | - After the profile has been imported, press any key to close the window when prompted. | ||
| + | - Re-enable your wireless | ||
| + | - Enter your username and new password when prompted to connect to the wireless network. | ||
| ===== Linux ===== | ===== Linux ===== | ||
| Directions for reconfiguring wireless on Linux systems are available on the Linux wiki | Directions for reconfiguring wireless on Linux systems are available on the Linux wiki | ||
| (http://linux.olin.edu). | (http://linux.olin.edu). | ||
| - | |||
| - | ===== Android 2.x ===== | ||
| - | - Turn on Airplane mode by holding down the power button and selecting **Airplane Mode** | ||
| - | - Change your password: | ||
| - | - Browse to http://password.olin.edu | ||
| - | - Click **Reset Password** | ||
| - | - Follow on screen instructions | ||
| - | - Delete all saved Olin wireless networks | ||
| - | - Go to **Settings>Wireless & networks>W-Fi-settings** | ||
| - | - Press each saved Olin network and press **Forget** | ||
| - | - Enter new credentials in your Olin email Exchange account | ||
| - | - Go to **Settings>Accounts** | ||
| - | - Select your Olin Email Account | ||
| - | - Enter new password in the password field | ||
| - | - Turn off Airplane mode by holding down the power button | ||
| - | - Re-add wireless networks using settings available [[wireless|here]] | ||
| - | + | ===== Apple OS X ===== | |
| - | ===== Apple / Mac ===== | + | |
| - Disconnect the computer from wireless network by turning Airport off via the Airport icon in the top right corner of your screen. Connect the computer to the wired network. | - Disconnect the computer from wireless network by turning Airport off via the Airport icon in the top right corner of your screen. Connect the computer to the wired network. | ||
| - Close out of any email application that may try to synch with your Olin Email. | - Close out of any email application that may try to synch with your Olin Email. | ||
| Line 90: | Line 92: | ||
| - Change your password: | - Change your password: | ||
| - Browse to http://password.olin.edu | - Browse to http://password.olin.edu | ||
| - | - Click Reset Password | + | - Click **Change Password** |
| - Follow on screen instructions | - Follow on screen instructions | ||
| - Update password for all wireless profiles: | - Update password for all wireless profiles: | ||
| Line 99: | Line 101: | ||
| - Select your Olin credentials in the menu to the left and update your password in the password field on the right. | - Select your Olin credentials in the menu to the left and update your password in the password field on the right. | ||
| - Launch your mail client and update your password when prompted. | - Launch your mail client and update your password when prompted. | ||
| + | |||
| + | ===== Android ===== | ||
| + | - Turn on Airplane mode by holding down the power button and selecting **Airplane Mode** | ||
| + | - Change your password: | ||
| + | - Browse to http://password.olin.edu | ||
| + | - Click **Change Password** | ||
| + | - Follow on screen instructions | ||
| + | - Delete all saved Olin wireless networks | ||
| + | - Go to **Settings>Wireless & networks>W-Fi-settings** | ||
| + | - Press each saved Olin network and press **Forget** | ||
| + | - Enter new credentials in your Olin email Exchange account | ||
| + | - Go to **Settings>Accounts** | ||
| + | - Select your Olin Email Account | ||
| + | - Enter new password in the password field | ||
| + | - Turn off Airplane mode by holding down the power button | ||
| + | - Re-add wireless networks using settings available [[wireless|here]] | ||
| - | ===== iPhone / iPad / iPod ===== | + | ===== iPhone / iPad / iPod / iOS ===== |
| - | - Remove all saved internal Olin wireless networks with format Olin_XX. | + | - Remove all saved internal Olin wireless networks with format Olin. |
| - Go to **Settings->Wi-Fi**. | - Go to **Settings->Wi-Fi**. | ||
| - Press the right arrow next to any saved Olin Wi-Fi network. | - Press the right arrow next to any saved Olin Wi-Fi network. | ||
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| - Change your password: | - Change your password: | ||
| - Browse to [[http://password.olin.edu]] | - Browse to [[http://password.olin.edu]] | ||
| - | - Click **Reset Password** | + | - Click **Change Password** |
| - Follow on screen instructions | - Follow on screen instructions | ||
| - Update old credentials from Olin email Exchange account | - Update old credentials from Olin email Exchange account | ||