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student_tech_guide [2012/06/05 16:39]
dterry [How to Contact Information Technology] 		student_tech_guide [2024/03/18 11:37] (current)
mperriello [One Card]
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 ====== Student Technology Guide ====== ====== Student Technology Guide ======
  
-===== After Hours ===== +=====Contacting IT===== 
-In the event of an afterhours IT emergency, please contact the R2 on duty in your residence  +The preferred method ​of contacting Information Technology for technical support is by sending ​an email to [[helpdesk@olin.edu]].  ​Information Technology can also be contacted by telephone between ​the hours of 8:30 AM and 5:30 PM at ext 2430.   this can be accessed from off campus be dialing 781.292.2430.  ​Walk up service is now temporarily by appointment only in Milas Hall Ste LL10.  ​
-hall, who can contact an appropriate person if deemed necessary.  +
-===== Logging On To the Olin Network ===== +
-  - Power on your laptop computer and  at the boot menu choose Windows +
-  - The first message you receive will be +
-    - Begin Logon +
-    - Press Ctrl + Alt + Delete to log on +
-  - The next box will state +
-    - Logon Information +
-    - User Name: enter first initial ​and last name +
-    - Password: +
-    - Domain: ''​Milkyway''​ +
-  - All passwords must be 8 characters in length and must contain a combination of numbers, letters or special characters and a least one uppercase letter. Please note each laptop is also configured with a local admin account , with the same username as your network account, as a precaution against ​ getting locked out of your laptop should your domain account become inaccessible.  ​ +
-  - The built in system administrator account has been renamed to ITCLTADM and configured for IT use in managing the laptop program.  ​DO NOT modify this account in any way.  +
-===== Available Servers ===== +
-| Stuweb | Web space available | +
-| Students.olin.edu | Quota of 200 MB per student | +
-| Studev | Student Web Development Server | +
-| Studev.olin.edu | Quota of 200 MB per student |+
  
 +=====After Hours=====
 +Email and voice mail messages are monitored after hours for emergencies only. 
  
-Currently, ​the servers are Server 2003/2008 Microsoft platforms, which support HTML, Active Server ​ +=====Logging onto the Olin Network ===== 
-Pages, Cold Fusion, PHP and Active Perl.+  - Power on your laptop or desktop 
 +  - Press ''​Ctrl + Alt + Delete''​ 
 +  - Logon Information 
 +    * User Name: first initial and last name.  There could be a number suffix depending on previous use of your username 
 +    * Password: 
 +    * Domain: olin.edu 
 +   
 +    * All passwords must be minimum 8 characters in length, include 3 out of 4 of the following: upper case letters, lower case letters, numbers or special characters.   
 +    *  
 +===== Email =====
  
 +Every student is issued an email address and mailbox matching their Olin UPN or login credentials.
  
-For further information please see the documentation on the IT web site:\\ +  *  username@olin.edu 
-http://it.olin.edu/​documents/​WebServices/​StudentWebServices.pdf FIXME+   
 +Various email distribution groups exist to help you connect with various groups on campus.  You can find a complete list of these email groups in the Global Address book which is accessible from your address book in Outlook. ​ Please note that you can only send to these groups from a valid and logged into Olin email account. ​ A few of the most widely used
  
-| Fsvs01 | Network file server |+  * List@olin.edu faculty and staff 
 +  * Staff@olin.edu all staff members 
 +  * Faculty@olin.edu all faculty members 
 +  * students@olin.edu all students 
 +  * classof2021@olin.edu all students in class of 2021 
 +  * classof2022@olin.edu all students in class of 2022 
 +  * classof2023@olin.edu all students in class of 2023 
 +  * classof2024@olin.edu all students in class of 2024
  
-Studev and FSVS01 are accessible from off campus only through the Virtual Private Network  +=== Off-Campus Email Access ​=== 
-(VPN). ​ If you require access, please email the helpdesk for a VPN logon and password.  +[[https://​outlook.office.com|https://​outlook.office.com]]
-===== Network Drives ===== +
-Each student is allotted private storage space on the student file print server (fsvs01).  This  +
-storage is provided to students as an academic resource and should be used for this purpose  +
-only.   ​+
  
-Stufac - \\fsvs01\StuFac - space shared by faculty and students for academic use+Enter your network credentials using the following example
  
-Public - \\fsvs01\public - This is an area open to faculty, staff and students for storing Olinrelated data.+UPN which is: username@olin.edu
  
-Sandbox - \\fsvs01\sandbox - This space is meant for very short-term storage. 
  
-There is a finite  +Example
-limit to storage and anything older than 30 days is purged daily. You may share files with  +
-anyone here or use as a temp repository. Since this folder is designed as temporary storage,  +
-there is no data back up available.+
  
-A complete backup of all files stored on the network is completed on a regular basis. ​  If you  
-have any issues with regard to accidentally deleting or otherwise losing files, contact ​ 
-helpdesk@olin.edu as soon as possible. It is recommended that you save all files to the network ​ 
-drive to ensure appropriate backup. If you choose to save files to your local drive, it is your  
-responsibility to ensure that they are properly backed up. 
-All data stored on the Olin network should fall within the terms of the Acceptable Use 
-Policy. (see http://​it.olin.edu/​policies/​AppropriateUsePolicy.pdf)FIXME. 
-===== Network Printers ===== 
-There are many network printers on campus that are available for student printing. In West 
-Hall, there is a Xerox 5655 on the second floor and in East Hall you will find a Xerox 5655 in the 
-1st floor lounge. ​  All of these printers are configured to duplex by default. ​  ​Additionally there are  
-color network printers on the second and third floor of the academic center of the Academic ​ 
-Center. ​   For a complete list of available printers as well as directions on adding a network ​ 
-printer, go to http://​it.olin.edu FIXME 
  
-Choose ​**Documents->​Printing** +    ​* Username: ​ "​jstudent@olin.edu"​ 
-===== Electronic Mail ===== +    ​* Password
-The standard official e-mail address at Olin College for students is:+
  
-firstname.lastname@students.olin.edu 
  
-As well as personal ​email addresses, there are many email groups designed to reach groups of  +For other email related inquiries, see [[:email|here]].
-people on campus.  Some examples:+
  
-  * List@olin.edu will reach everyone ​on campus except students +For further information ​on cloud storage and Office 365 see:  [[office365|here]]
-  * Staff@olin.edu will reach all staff members +
-  * Faculty@olin.edu will reach all faculty members +
-  * students@olin.edu will reach all students +
-  * classof2011@olin.edu ​    will reach all students in class of 2011 +
-  * classof2012@olin.edu ​    will reach all students in class of 2012 +
-  * classof2013@olin.edu will reach all students in class of 2013 +
-  * Classof2014@olin.edu will reach all students in class of 2014+
  
-===== Digital Drop Box ===== +For password related inquiries, see [[:Password_change_Guide|here]].
-  * Our email server has a 20MB attachment limit so you should share files via Sandbox  +
-network file share, not email with on campus users +
-  * Use http://dropbox.olin.edu to share files with off-campus users +
-  * See the IT web site-documentation->​web services for further detail +
-  *  +
-Off Campus email access: ​ https://​webmail.olin.edu+
  
-Enter your network credentials using the following example 
  
-Domainname\username ​+=====Mailing Lists===== 
 + 
 +Public mailings lists are available at [[http://​lists.olin.edu/​|lists.olin.edu]]. You can subscribe to lists or set up your own list by filling out the [[http://​lists.olin.edu/​owners/​request.php|request form]]. 
 + 
 +File Shares===== 
 +| \\fsvs01\Public ​      | This is an area open to faculty, staff and students for storing Olin related data. | 
 +| \\fsvs01\Sandbox ​     | This space is meant for very short-term storage. There is a finite limit to storage and anything older than 30 days is purged daily. You may share files with anyone here or use as a temp repository. | 
 +| \\fsvs01\Groups ​      | Space shared by members of different departmental groups| 
 + 
 + 
 +VPN software is available to access files from off campus. ​  This software can be found on your Olin laptop by going to the **START button on lower left of computer and entering Pulse in the search box.** Once the login screen appears, use your network credentials to login. 
 + 
 +Further information on VPN at Olin can be found [[what_is_vpn|here]] 
 + 
 +=====Printers===== 
 +=== Adding a Network Printer on Windows === 
 +  * From the taskbar select the **Start Button** then **Printers and Scanners** 
 +  * Select **Add a Printer** from the top of the window 
 +    * Select your printer from the list  
 +        * Check label on printer for appropriate printer name 
 +    * All printers on campus follow this established naming convention.  
 + 
 +{{:​printer_naming_scheme.png|}} 
 + 
 +  * A list of all campus printers can be found [[printer_locations|here]] 
 +  * If the printer you want is not listed select **The printer that I want isn’t listed** 
 +  * Enter in the printer name you wish to add in the format \\printvs02\printername and select next 
 +  * Select **Finish**
  
-Example  +===Other Printing Needs===
-  - Username: ''​olin.edu\mfitzpatrick''​ +
-  - password +
-===== Accessing the Course Management System =====+
  
-https://​courses.olin.edu+For any other printing inquiries, including [[printer_locations|printer locations]] and [[off_domain_printing|off domain printing]], see [[printing|the printing page]].
  
-Olin College uses Blackboard as its course management system. +=====Equipment===== 
-  - To get to Blackboard, point your browser to **courses.olin.edu** + A list of classrooms and conference rooms with built in capability can be found [[projectors_campus|here]]. For any other AV inquires, see [[av|here]].
-  - Click on **Login** +
-  - Enter your network credentials +
-  - Network username and password+
  
-Olin Mailing Lists: ​ http://​lists.olin.edu 
  
-Olin Portal:  https://​my.olin.edu+===== Portal===== 
 +http://​my.olin.edu
  
-Login using your network username ​and password and click on the student tab for access to our  +My.olin.edu is our portal ​and works as a college wide resource ​for access to many of our sites and information. ​   The Olin portal contains ​links and hand outs from financial services, human resources, ​campus ​directory information, calendaring information ​and many other  necessary information on our campus.  ​Just sign onto the portal using your Olin network credentials,​ network username and password. ​  You will find user friendly information about helpful tools posted ​on the portal, and requests ​for additional information or access can be sent to helpdesk@olin.edu. 
-Student Information System. You can also find calendar information ​and links to important urls  +
-on campus. +
-===== Dell Premier Web Site ===== +
-Students, faculty ​and staff are able to make discount purchases through ​our Dell Premier Web  +
-Site.  ​Please see the link for Personal Computer Purchases ​on the IT web site for further info.+
  
-===== One Card ===== +Further information on the Olin portal can be found [[olin_portal|here]].
-Accessing ​the One Card Transaction System ​Olin community members are now able to more conveniently add funds to their Dining Dollar account through the Web.+
  
-https://​onecard.olin.edu/​ 
  
-See the IT web site-documentation web services for further detail