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submit_helpdesk_request [2012/06/07 15:54] dterry |
submit_helpdesk_request [2012/06/07 15:57] dterry |
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| * Be as specific as possible… i.e. **It happens every 15 minutes**…rather than **it’s happened a lot today.** | * Be as specific as possible… i.e. **It happens every 15 minutes**…rather than **it’s happened a lot today.** | ||
| * Include any error messages that you have received. It is important to give the full error message including any cryptic hexadecimal numbers. You can often save time by taking a screenshot (''Alt + PrtScrn'' on your keyboard) and pasting it into an image file which can then be attached to your email. | * Include any error messages that you have received. It is important to give the full error message including any cryptic hexadecimal numbers. You can often save time by taking a screenshot (''Alt + PrtScrn'' on your keyboard) and pasting it into an image file which can then be attached to your email. | ||
| - | * Do any of your neighbors have this problem? | + | |
| - | * Have you installed any new software recently? | + | * Do any of your neighbors have this problem? |
| - | * Can you print the document to a different printer? | + | * Have you installed any new software recently? |
| - | * How long have you had this problem? | + | * Can you print the document to a different printer? |
| - | * Were you using a wired or wireless network connection? | + | * How long have you had this problem? |
| - | * What version of the software are you using? (Usually can be found by clicking **Help -> About**) | + | * Were you using a wired or wireless network connection? |
| - | * What other programs did you have running at the time? | + | * What version of the software are you using? (Usually can be found by clicking **Help -> About**) |
| + | * What other programs did you have running at the time? | ||
| The more information you provide in the beginning, the faster we will be able to resolve your | The more information you provide in the beginning, the faster we will be able to resolve your | ||