Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision | Next revision Both sides next revision | ||
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troubleshoot_vpn [2015/11/10 15:31] tchen clarifying VPN password for new JVPN |
troubleshoot_vpn [2018/04/11 14:30] jbeck updated screenshot to be for jvpn.olin.edu, not vpn1.olin.edu |
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| * Open a command prompt to clear cached Olin network information from your computer. | * Open a command prompt to clear cached Olin network information from your computer. | ||
| * Go to: | * Go to: | ||
| - | * **START→Run** (OR:**Windows Key + R**)→''CMD'' (command prompt) | + | * **START→Run** (OR: **Windows Key + R**) → ''CMD'' (command prompt) |
| * Enter ''ipconfig /flushdns'' | * Enter ''ipconfig /flushdns'' | ||
| * Open a command prompt and see if you can communicate with the Olin VPN server… | * Open a command prompt and see if you can communicate with the Olin VPN server… | ||
| * Go to: | * Go to: | ||
| - | * **START→Run** (OR:**Windows Key + R**)→''CMD'' (command prompt) | + | * **START→Run** (OR: **Windows Key + R**) → ''CMD'' (command prompt) |
| - | * Enter ''ping jvpn.olin.edu'' | + | * Enter: **ping jvpn.olin.edu** |
| - | {{:vpn_success.jpg|200}} | + | {{:ping_jvpn.olin.edu.png|200}} |
| - | * This is what a successful ping attempt to the old Olin Nortel VPN server will look like. | + | * This is what a successful ping attempt to the VPN server will look like. |
| - If the ping attempt did not go through correctly and you use a router, please retry without the router installed in the network. | - If the ping attempt did not go through correctly and you use a router, please retry without the router installed in the network. | ||
| - If you are still unsuccessful, please send an email to the Help Desk with the following information | - If you are still unsuccessful, please send an email to the Help Desk with the following information | ||
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| - Who is your ISP? | - Who is your ISP? | ||
| - Is your ISP dial-up, cable modem, or DSL? | - Is your ISP dial-up, cable modem, or DSL? | ||
| - | - Router Information | ||
| - Does your ISP allow IPSec VPN traffic on their network? (Y/N) | - Does your ISP allow IPSec VPN traffic on their network? (Y/N) | ||
| * (If unknown, please contact your ISP) | * (If unknown, please contact your ISP) | ||