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troubleshoot_vpn [2018/06/28 15:11]
mamaral [Getting Started]
troubleshoot_vpn [2020/03/24 16:26] (current)
mhorne [Getting Started]
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     - ''​tracert jvpn.olin.edu''​     - ''​tracert jvpn.olin.edu''​
     - ''​tracert it.olin.edu''​     - ''​tracert it.olin.edu''​
 +
 +
 +====== Slow VPN Performance or no connectivity while connected ​ ======
 +
 + * The Pulse Secure Client on Windows 10 appear to have an incompatibility issue with some network adapters.
 + * Pulse Secure will be releasing an update that resolves this issue in Spring 2020.
 + * In the meantime, IT recommends disabling the adapters.
 + * The adapter in question is the "​Juniper network Service"​
 +
 + * How to disable the adapters:
 +
 + - ''​Connect to the Olin VPN server, (required)''​
 + - ''​Click on the Start Menu''​
 + - ''​Start typing Network status and select it when it appears''​
 + - ''​Choose "​Change adapter options"''​
 + - ''​Select the Pulse Secure adapter''​
 + - ''​Right click on the adapter and select Properties''​
 + - ''​You will see a list of connection items''​
 + - ''​Uncheck the "​Juniper Network Service"''​
 + - ''​Click "​ok"​ then click close''​
 + - ''​repeat for all other listed network adapters''​
 + - ''​disconnect from the PulseSecure VPN service''​
 + - ''​close all windows and restart your computer (required)''​