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av_support_and_loaners [2012/06/12 09:04] dterry [Classroom Maintenance] |
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| - | ======Audio/Visual Support and Loaner-able Items ====== | ||
| - | |||
| - | ===== Communicating AV Support and Loaner Requests ===== | ||
| - | There will no longer be an AV alias. All AV loaner and support requests should be sent to | ||
| - | <helpdesk@olin.edu>. | ||
| - | | ||
| - | ===== Providing AV Support for Events ===== | ||
| - | Due to the recent downsizing, IT no longer has a dedicated staff resource for AV support. IT will | ||
| - | be hiring a number of students for the academic year that will be trained as AV specialists. Help | ||
| - | Desk students will also be cross-trained to assist with support in this area. | ||
| - | | ||
| - | ===== Dubbing/DVD/CD/Copying ===== | ||
| - | This is not a staffed IT service. However, a dubbing station is set up in the Computer Lab and | ||
| - | complete instructions are available on the station. Technical issues with the equipment should be | ||
| - | reported to the help desk. | ||
| - | |||
| - | ===== Film/Audio Editing ===== | ||
| - | This is not a staffed IT service. On an availability and workload basis, AV student staff may be | ||
| - | able to assist with these projects but it is not a normally offered service. | ||
| - | |||
| - | ===== Avid and Pro Tools Training ===== | ||
| - | This is not a staffed IT service. On an availability and workload basis, AV student staff | ||
| - | may be able to assist with these projects but it is not a normally offered service. If | ||
| - | demand requires, IT can partner with the Dean of Faculty to bring in a professional to | ||
| - | provide the service on an as needed basis. | ||
| - | | ||
| - | ===== Classroom Maintenance ===== | ||
| - | All classrooms will have had preventative maintenance performed prior to the start of the | ||
| - | semester. Help Desk staff are responsible for this for scheduling preventative maintenance. All services issues should be reported to | ||
| - | helpdesk@olin.edu. | ||
| - | | ||
| - | ===== Classroom/Faculty Support ===== | ||
| - | Documentation is available at each podium, which states step by step instructions. All of IT is | ||
| - | cross trained to respond to questions about classrooms. Non-emergency issues should be sent to | ||
| - | <helpdesk@olin.edu>. | ||
| - | | ||
| - | ===== VideoConferencing/Satellite Support ===== | ||
| - | Due to the complexity of setup and required testing time these requests need to be received by IT | ||
| - | at minimum, one week before the required event support. Longer notice is appreciated. | ||
| - | | ||
| - | ===== Loaned Equipment ===== | ||
| - | The Help Desk is responsible for loaning equipment and for maintaining the completeness of | ||
| - | inventory available for loan. Kits, which include all of the appropriate peripheral equipment, have | ||
| - | been put together for equipment like mini-disc recorders, video recorders, digital cameras, and | ||
| - | pictures taken of the kit, so that it can be verified by the loaner, if the kit is complete. Unless an | ||
| - | item is specifically reserved over 24 hours in advance, equipment is available on a first come/first | ||
| - | serve basis. Reservations can be made by emailing <helpdesk@olin.edu> with a specific list of the loanable items that you wish to have reserved and a timeframe for when you intend to pick them up and return them. | ||