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helpdesk_services [2011/07/26 13:40] jclifford |
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| - | ======Services offered by the Helpdesk====== | ||
| - | FIXME This Doc is out of date FIXME | ||
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| - | ALL IT SERVICES ARE AVAILABLE MONDAY-FRIDAY 8:00AM-6:00PM | ||
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| - | ===== Audio Visual Services Support ===== | ||
| - | Includes support of classroom equipment, lending of equipment, use of equipment, support of events. Off hours support by advance reservation. | ||
| - | === Portable Equipment Inventory === | ||
| - | Send email to av@olin.edu | ||
| - | === AVID Video Editing === | ||
| - | Available 24x7 in the Computer Lab, Lower Level Olin Center. | ||
| - | Training required prior to use. | ||
| - | Send email to av@olin.edu | ||
| - | === Audio Editing === | ||
| - | Available 24x7 in the Computer Lab, Lower Level Olin Center. | ||
| - | Training required prior to use. | ||
| - | Send email to av@olin.edu | ||
| - | |||
| - | ===== Course Support ===== | ||
| - | Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. Send email to cms@olin.edu with requirements, course name, etc. | ||
| - | ===== Help Desk Support Services ===== | ||
| - | Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to help.desk@olin.edu , call 781-292-2430, or go the the lower level of the Olin Center. | ||
| - | ===== UNIX and Linux Support Services ===== | ||
| - | Includes student laptop program support, application support as well as faculty, staff and student project support and Student Information System Support. Send email to help.desk@olin.edu | ||
| - | or call 781-292-2430 | ||
| - | ===== Windows Support Services ===== | ||
| - | Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to help.desk@olin.edu | ||
| - | or call 781-292-2430 | ||
| - | ===== Network Services Support ===== | ||
| - | Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to help.desk@olin.edu | ||
| - | or call 781-292-2430 | ||
| - | ===== Web Design and Development Support ===== | ||
| - | Includes assistance with the development of faculty, staff, and departmental web sites and projects. Send email to help.desk@olin.edu | ||
| - | ===== Database Design and Development & Programming Support ===== | ||
| - | Includes assistance with the Development of faculty, staff and Departmental projects as well as support of the Student Information System. Send email to help.desk@olin.edu | ||
| - | Network Printing Available 24x7 | ||
| - | Printer Locations | ||
| - | ===== Organization Support ===== | ||
| - | Includes maintenance of the Blackboard system, shared network storage space as requested. Send email to cms@olin.edu | ||
| - | ===== IT Purchasing ===== | ||
| - | Includes laptops, desktops, printers, software, hardware, peripherals, etc. Some vendors allow the passing of Educational discounts to employees for personal purchases. Available 24x7 | ||
| - | Send e-mail with requirements to help.desk@olin.edu | ||