Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
off_hours_coverage [2012/03/30 10:04] kberry |
off_hours_coverage [2012/06/12 09:04] (current) dterry |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| ====== Off Hours Coverage ====== | ====== Off Hours Coverage ====== | ||
| During regular service hours, community members should use the email address | During regular service hours, community members should use the email address | ||
| - | <helpdesk@olin.edu> for any service related issues. HelpDesk personnel have the ability to | + | <helpdesk@olin.edu> for any service related issues. Help Desk personnel have the ability to |
| contact appropriate staff by cell phone if necessary. During off hours, for non-emergencies, use | contact appropriate staff by cell phone if necessary. During off hours, for non-emergencies, use | ||
| the <helpdesk@olin.edu> email for service related issues. For emergencies, use the <helpdesk@olin.edu> email **and** leave a message at (781) 292-2430. This number will page out to the on call person. Follow | the <helpdesk@olin.edu> email for service related issues. For emergencies, use the <helpdesk@olin.edu> email **and** leave a message at (781) 292-2430. This number will page out to the on call person. Follow | ||
| any voice mail prompts as required. | any voice mail prompts as required. | ||