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olin_it_wiki [2020/03/17 08:39]
mfitzpatrick 		olin_it_wiki [2024/12/04 14:58] (current)
rosterberg
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 +====== Please see our new IT Knowledge Base ======
  
- +Please go to our new IT Knowledge Base here: [[https://​helpdesk.olin.edu/]]
-**Welcome ​to the Olin College Information Technology Wiki!**  +
- +
----- +
-**Helpdesk support during current college closing** +
- +
-Helpdesk staff will be working remotely beginning March 17th, 2020.   All requests for support should be sent directly to helpdesk@olin.edu ​and we will respond as soon as we are able.  Please include as much information on your issue as possible and a call back number. ​   +
- +
-Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service .   ​Replacement systems may be accommodated on a case by case basis depending on severity the issue. +
-We will continue to update the Working Remotely link below with suggestions and information that we find helpful to the community. ​   +
- +
-**[[working_remotely|Information about Working Remotely]]** +
- +
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-  * [[important_service_information| Important Service Announcements]] +
-  * [[scheduled_maintenance | Scheduled Maintenance ]] +
-  * [[security|General Security Information]] +
- +
- +
  
 ==== Quick Info ==== ==== Quick Info ====
  
- +**IT Hours:** 8:30 AM-5:00 PM Monday-Friday during the regular school year.\\  
-**IT Hours:** 8:30 AM-5:30 PM Monday-Friday during the regular school year.\\  +**Location:​** ​Campus Center, CC300\\ 
-**Location:​** ​Milas Hall, suite LL10\\ +
 **Email:** [[helpdesk@olin.edu|helpdesk@olin.edu]]\\ ​ **Email:** [[helpdesk@olin.edu|helpdesk@olin.edu]]\\ ​
-**Phone:** 781.292.2430 +**Phone:** 781-292-2430
- +
- +
-Off hour emergencies such as system outages, or other issues affecting the greater community, should be reported to the IT Help Desk via email or phone.\\  +
-You can also contact an individual member of the IT Department via email if need be. +
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- +
-If you need to check your Olin email from the web, please use Office 365 Webmail: [[https://​outlook.office365.com]] +
- +
-If you need help using an Olin IT Service, consult the [[tech_guide_faculty_staff|Tech Guide]] +
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- +
-==== Dell Personal Purchases ==== +
- +
-See: [[dell_personal_purchases|Dell Personal Purchases]] +
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-==== About this Wiki ==== +
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-    * How to [[:​submit_content|submit content]] for official IT documentation or suggest a correction. +
- +
-==== Our Mission Statement ==== +
  
-We are dedicated to providing bold and consistently excellent information services that uniquely differentiate the core learning experience of the Olin community. Through leading edge technologies we enable 21st century leaders to predict, create, and manage innovation with unprecedented skill.