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| - | ====== Submitting a Helpdesk Request ====== | ||
| - | Here are a few tips to help us get you the solution you need as quickly as possible… | ||
| - | * Be as detailed as possible, you can’t put too much information in your email. | ||
| - | * Be as specific as possible… i.e. **It happens every 15 minutes**…rather than **it’s happened a lot today.** | ||
| - | * Include any error messages that you have received. It is important to give the full error message including any cryptic hexadecimal numbers. You can often save time by taking a screenshot (''Alt + PrtScrn'' on your keyboard) and pasting it into an image file which can then be attached to your email. | ||
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| - | * Do any of your neighbors have this problem? | ||
| - | * Have you installed any new software recently? | ||
| - | * Can you print the document to a different printer? | ||
| - | * How long have you had this problem? | ||
| - | * Were you using a wired or wireless network connection? | ||
| - | * What version of the software are you using? (Usually can be found by clicking **Help -> About**) | ||
| - | * What other programs did you have running at the time? | ||
| - | The more information you provide in the beginning, the faster we will be able to resolve your | ||
| - | problem. By not detailing your problem, we have to track you down for more information instead of | ||
| - | working on the resolution. We understand not everyone is IT savvy, that’s why we are here, but the | ||
| - | more detail you provide even in layman’s terms brings us that much closer to a resolution for you and | ||
| - | every other person waiting to hear back from us. Many times a few extra sentences from you can | ||
| - | save us from hours of research. | ||