====== Microsoft Self-Service Password Reset ======
//Note: Starting December 22, 2023, all Olin password recovery will use Microsoft Self-Service Password Reset (SSPR). The legacy Netwrix password reset tool will be decomissioned.//
====== Microsoft Self-Service Password Reset Account Setup ======
**__To Activate Your Olin Account__**

1. Go to https://portal.office.com

2.  Enter your Olin username and click Next.

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3. Click the “Forgot my Password” link.

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4. Re-enter your Olin username (if it wasn’t already filled in), the characters in the picture and click Next.

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5. Select “I forgot my password” and click Next.

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6. Your personal email address has already been added to your Olin account. Please use this as the first verification method. Click the Email button.

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7. You will receive an email in your personal email account with the verification code.

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8. Enter the verification code and click Next.

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9. Your cell phone number has already been added to your Olin account. Please use this as the second verification method. Select “Text my mobile phone”.

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10. Enter your cell phone number and click Text.

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11. Enter the verification code from the text message and click Next.
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12. Enter and confirm your new Olin password. Your Olin password must:

  * It must contain a minimum of 8 characters
  * It must meet at least 3 of the following complexity requirements:
    -  Uppercase letter (A – Z) 
    -  Lowercase letter (a – z) 
    -  Number (0 – 9)
    -   Non alphanumeric special character (~ ! @ # $ % ^ & * _ - + = ` | \ ( ) { } [ ] : ; ' < > , . ? / ) etc.
  * It cannot contain your name or username

For more information on Olin’s password requirements go to:
https://wikis.olin.edu/it/doku.php?id=general_password_info

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13. Click Finish.

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14. You have now set up your Olin password. You can now log into your Olin portal (https://my.olin.edu/ics) account using your username and new password.

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====== Recovering a Forgotten Password with Microsoft Self-Service Password Reset ======

To recover a forgotten password, you must have previously added two or more authentication methods to your Olin account. Please see: [[password_enable_sspr|Enabling Microsoft Self-Service Password Reset]]

To recover your password, click the **Forgot my password** link on the password prompt page when logging into an Olin service such as Exchange Online (https://outlook.office.com). Follow the prompts to authenticate using your additional authentication methods, and then to reset your password.

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If you are unable to recover your password, please contact the IT Help Desk (781-292-2430, helpdesk@olin.edu) for further assistance. You may be required to visit the Help Desk in person to verify your identity.