All AV loaner and support requests should be sent to helpdesk@olin.edu.

Providing AV Support for Events

• While we have trained Help Desk students and staff to be able to run and troubleshoot the audio/video equipment at Olin, please keep in mind we have no dedicated resource for this type of support.

Dubbing/DVD/CD/Copying

• A dubbing station is set up in the Computer Lab and complete instructions are available on the station. Technical issues with the equipment should be reported to the Help Desk.

Film/Audio Editing

• This is not a staffed IT service. On an availability and workload basis, AV student workers may be able to assist with these projects but availability is not guaranteed.

Classroom Maintenance

• All classrooms will have had preventative maintenance performed prior to the start of the semester. Help Desk staff will be responsible for this on an on-going basis, managing the relationship with our AV vendor and scheduling preventative maintenance. All services issues should be reported to helpdesk@olin.edu.

Classroom/Faculty Support

• Documentation is available at each podium, which states step by step instructions. Helpdesk Staff is cross trained to respond to questions about classrooms. Non-emergency issues should be sent to helpdesk@olin.edu.

Video Conferencing Support

• Due to the complexity of setup and required testing time these requests need to be received by IT at minimum, one week before the required event support. Longer notice is appreciated.

Loaned Equipment

• The Help Desk is responsible for loaning equipment and for maintaining the completeness of inventory available for loan. Kits, which include all of the appropriate peripheral equipment, have been put together for equipment like audio recorders, video recorders, digital cameras, and pictures taken of the kit, so that it can be verified by the loaner, if the kit is complete. Unless an item is specifically reserved over 48 hours in advance, equipment is available on a first come/first serve basis.