All AV loaner and support requests should be sent to helpdesk@olin.edu.
IT Help Desk students are cross-trained to assist with AV support in this area at Olin.
This is not a staffed IT service. However, a VHS to DVD dubbing station is available for use and complete instructions are available on the station. If you'd like to use the dubbing station, put in a request to the help desk and it will be available within a day. Technical issues with the equipment should be reported to the help desk.
This is not a staffed IT service. On an availability and workload basis, AV student staff may be able to assist with these projects but it is not a normally offered service.
All classrooms will have had preventative maintenance performed prior to the start of the semester. Help Desk staff are responsible for this for scheduling preventative maintenance. All services issues should be reported to helpdesk@olin.edu.
Documentation is available at each podium, which states step by step instructions. All of IT is cross trained to respond to questions about classrooms. Non-emergency issues should be sent to helpdesk@olin.edu. During business hours, you may also call our extension from the classrooms, x2430.
Due to the complexity of setup and required testing time these requests need to be received by IT at minimum, one week before the required event support. Longer notice is appreciated.
IT has a Mobile Presentation Unit with a webcam that can be used for Skype, Google Hangouts, or other online videoconferencing services. Email helpdesk@olin.edu to reserve the cart, which is prioritized on a first-come-first-serve basis.
The Help Desk is responsible for loaning equipment and for maintaining the completeness of inventory available for loan. Kits, which include all of the appropriate peripheral equipment, have been put together for equipment like mini-disc recorders, video recorders, digital cameras, and pictures taken of the kit, so that it can be verified by the loaner, if the kit is complete. Unless an item is specifically reserved over 24 hours in advance, equipment is available on a first come/first serve basis. Reservations can be made by emailing helpdesk@olin.edu with a specific list of the loanable items that you wish to have reserved and a timeframe for when you intend to pick them up and return them.