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av_support_and_loaner_requests [2011/07/19 10:05]
127.0.0.1 external edit 		av_support_and_loaner_requests [2012/08/07 16:48]
jbeck
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 =====AV Support and Loaner Requests===== =====AV Support and Loaner Requests=====
- +All AV loaner and support requests should be sent to [[helpdesk@olin.edu]].
-There will no longer be an AV alias. ​All AV loaner and support requests should be sent to helpdesk@olin.edu.+
  
 **Providing AV Support for Events** **Providing AV Support for Events**
-  * Due to the recent downsizing, ​IT no longer has a dedicated staff resource for AV support. IT will be hiring a number of students for the academic year that will be trained as AV specialists. Help Desk students will also be cross-trained to assist with support in this area.+  * Olin IT does not have a dedicated staff resource for AV support. IT will be hiring a number of students for the academic year that will be trained as AV specialists. Help Desk students will also be cross-trained to assist with support in this area.
  
 **Dubbing/​DVD/​CD/​Copying** **Dubbing/​DVD/​CD/​Copying**
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 **Film/​Audio Editing** **Film/​Audio Editing**
-  * This is not a staffed IT service. On an availability and workload basis, AV student staff may be able to assist with these projects but it is not a normally offered service. +  * This is not a staffed IT service. On an availability and workload basis, AV student staff may be able to assist with these projects but availability ​is not guaranteed.  ​
- +
-**Avid and Pro Tools Training** +
-  * This is not a staffed IT service. On an availability and workload basis, AV student staff may be able to assist with these projects but it is not a normally offered service. If demand requires, IT can partner with the Dean of Faculty to bring in a professional to provide the service on an as needed basis.+
  
 **Classroom Maintenance** **Classroom Maintenance**
-  * All classrooms will have had preventative maintenance performed prior to the start of the semester. ​Kim Round will be responsible for this on an on-going basis, managing the HB relationship and scheduling preventative maintenance. All services issues should be reported to helpdesk@olin.edu.+  * All classrooms will have had preventative maintenance performed prior to the start of the semester. ​ Help Desk staff will be responsible for this on an on-going basis, managing the HB relationship and scheduling preventative maintenance. All services issues should be reported to [[helpdesk@olin.edu]].
  
-**Classroom/​Faculty Support** +**[[av_cart_instructions|Classroom/​Faculty Support]]** 
-  * Documentation is available at each podium, which states step by step instructions. All of IT is cross trained to respond to questions about classrooms. Non-emergency issues should be sent to helpdesk@olin.edu.+  * Documentation is available at each podium, which states step by step instructions. All of IT is cross trained to respond to questions about classrooms. Non-emergency issues should be sent to [[helpdesk@olin.edu]].
  
 **VideoConferencing/​Satellite Support** **VideoConferencing/​Satellite Support**
   * Due to the complexity of setup and required testing time these requests need to be received by IT at minimum, one week before the required event support. Longer notice is appreciated.   * Due to the complexity of setup and required testing time these requests need to be received by IT at minimum, one week before the required event support. Longer notice is appreciated.
  
-**Loaned Equipment** +**[[av_sign_out_policy|Loaned Equipment]]** 
-  * The Help Desk is responsible for loaning equipment and for maintaining the completeness of inventory available for loan. Kits, which include all of the appropriate peripheral equipment, have been put together for equipment like mini-disc recorders, video recorders, digital cameras, and pictures taken of the kit, so that it can be verified by the loaner, if the kit is complete. Unless an item is specifically reserved over 24 hours in advance, equipment is available on a first come/first serve basis.+  * The Help Desk is responsible for loaning equipment and for maintaining the completeness of inventory available for loan. Kits, which include all of the appropriate peripheral equipment, have been put together for equipment like mini-disc recorders, video recorders, digital cameras, and pictures taken of the kit, so that it can be verified by the loaner, if the kit is complete. Unless an item is specifically reserved over 48 hours in advance, equipment is available on a first come/first serve basis.