Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision | ||
av_support_and_loaners [2012/03/30 09:53] kberry [Communicating AV Support and Loaner Requests] |
av_support_and_loaners [2015/07/14 08:47] mcieminski [Dubbing/DVD/CD/Copying] |
||
---|---|---|---|
Line 2: | Line 2: | ||
===== Communicating AV Support and Loaner Requests ===== | ===== Communicating AV Support and Loaner Requests ===== | ||
- | There will no longer be an AV alias. All AV loaner and support requests should be sent to | + | All AV loaner and support requests should be sent to |
<helpdesk@olin.edu>. | <helpdesk@olin.edu>. | ||
| | ||
===== Providing AV Support for Events ===== | ===== Providing AV Support for Events ===== | ||
- | Due to the recent downsizing, IT no longer has a dedicated staff resource for AV support. IT will | + | IT Help Desk students are cross-trained to assist with AV support in this area at Olin. |
- | be hiring a number of students for the academic year that will be trained as AV specialists. Help | + | |
- | Desk students will also be cross-trained to assist with support in this area. | + | |
- | + | ||
===== Dubbing/DVD/CD/Copying ===== | ===== Dubbing/DVD/CD/Copying ===== | ||
- | This is not a staffed IT service. However, a dubbing station is set up in the Computer Lab and | + | This is not a staffed IT service. However, a VHS to DVD dubbing station is available for use and |
- | complete instructions are available on the station. Technical issues with the equipment should be | + | complete instructions are available on the station. If you'd like to use the dubbing station, put in a request to the help desk and it will be available within a day. Technical issues with the equipment should be reported to the help desk. |
- | reported to the help desk. | + | |
===== Film/Audio Editing ===== | ===== Film/Audio Editing ===== | ||
Line 19: | Line 16: | ||
able to assist with these projects but it is not a normally offered service. | able to assist with these projects but it is not a normally offered service. | ||
- | ===== Avid and Pro Tools Training ===== | + | |
- | This is not a staffed IT service. On an availability and workload basis, AV student staff | + | |
- | may be able to assist with these projects but it is not a normally offered service. If | + | |
- | demand requires, IT can partner with the Dean of Faculty to bring in a professional to | + | |
- | provide the service on an as needed basis. | + | |
- | | + | |
===== Classroom Maintenance ===== | ===== Classroom Maintenance ===== | ||
All classrooms will have had preventative maintenance performed prior to the start of the | All classrooms will have had preventative maintenance performed prior to the start of the | ||
- | semester. Kim Round will be responsible for this on an on-going basis, managing the HB | + | semester. Help Desk staff are responsible for this for scheduling preventative maintenance. All services issues should be reported to |
- | relationship and scheduling preventative maintenance. All services issues should be reported to | + | <helpdesk@olin.edu>. |
- | helpdesk@olin.edu. | + | |
| | ||
===== Classroom/Faculty Support ===== | ===== Classroom/Faculty Support ===== | ||
Documentation is available at each podium, which states step by step instructions. All of IT is | Documentation is available at each podium, which states step by step instructions. All of IT is | ||
cross trained to respond to questions about classrooms. Non-emergency issues should be sent to | cross trained to respond to questions about classrooms. Non-emergency issues should be sent to | ||
- | helpdesk@olin.edu. | + | <helpdesk@olin.edu>. During business hours, you may also call our extension from the classrooms, x2430. |
| | ||
===== VideoConferencing/Satellite Support ===== | ===== VideoConferencing/Satellite Support ===== | ||
Due to the complexity of setup and required testing time these requests need to be received by IT | Due to the complexity of setup and required testing time these requests need to be received by IT | ||
at minimum, one week before the required event support. Longer notice is appreciated. | at minimum, one week before the required event support. Longer notice is appreciated. | ||
- | | + | |
+ | IT has a Mobile Presentation Unit with a webcam that can be used for Skype, Google Hangouts, or other online videoconferencing services. Email <helpdesk@olin.edu> to reserve the cart, which is prioritized on a first-come-first-serve basis. | ||
===== Loaned Equipment ===== | ===== Loaned Equipment ===== | ||
The Help Desk is responsible for loaning equipment and for maintaining the completeness of | The Help Desk is responsible for loaning equipment and for maintaining the completeness of | ||
Line 46: | Line 38: | ||
pictures taken of the kit, so that it can be verified by the loaner, if the kit is complete. Unless an | pictures taken of the kit, so that it can be verified by the loaner, if the kit is complete. Unless an | ||
item is specifically reserved over 24 hours in advance, equipment is available on a first come/first | item is specifically reserved over 24 hours in advance, equipment is available on a first come/first | ||
- | serve basis. | + | serve basis. Reservations can be made by emailing <helpdesk@olin.edu> with a specific list of the loanable items that you wish to have reserved and a timeframe for when you intend to pick them up and return them. |