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av_support_and_loaners [2015/04/06 10:50] mcieminski [Providing AV Support for Events] |
av_support_and_loaners [2015/07/14 08:46] mcieminski [Classroom/Faculty Support] |
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===== Dubbing/DVD/CD/Copying ===== | ===== Dubbing/DVD/CD/Copying ===== | ||
- | This is not a staffed IT service. However, a dubbing station is set up in the Computer Lab and | + | This is not a staffed IT service. However, a VHS to DVD dubbing station is available for use and |
- | complete instructions are available on the station. Technical issues with the equipment should be | + | complete instructions are available on the station. If you'd like to use the dubbing station, put in a request to the helpdesk and it will be available within a day. Technical issues with the equipment should be reported to the help desk. |
- | reported to the help desk. | + | |
===== Film/Audio Editing ===== | ===== Film/Audio Editing ===== | ||
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All classrooms will have had preventative maintenance performed prior to the start of the | All classrooms will have had preventative maintenance performed prior to the start of the | ||
semester. Help Desk staff are responsible for this for scheduling preventative maintenance. All services issues should be reported to | semester. Help Desk staff are responsible for this for scheduling preventative maintenance. All services issues should be reported to | ||
- | helpdesk@olin.edu. | + | <helpdesk@olin.edu>. |
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===== Classroom/Faculty Support ===== | ===== Classroom/Faculty Support ===== | ||
Documentation is available at each podium, which states step by step instructions. All of IT is | Documentation is available at each podium, which states step by step instructions. All of IT is | ||
cross trained to respond to questions about classrooms. Non-emergency issues should be sent to | cross trained to respond to questions about classrooms. Non-emergency issues should be sent to | ||
- | <helpdesk@olin.edu>. | + | <helpdesk@olin.edu>. During business hours, you may also call our extension from the classrooms, x2430. |
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===== VideoConferencing/Satellite Support ===== | ===== VideoConferencing/Satellite Support ===== | ||
Due to the complexity of setup and required testing time these requests need to be received by IT | Due to the complexity of setup and required testing time these requests need to be received by IT | ||
at minimum, one week before the required event support. Longer notice is appreciated. | at minimum, one week before the required event support. Longer notice is appreciated. | ||
- | | + | |
+ | IT now has a Mobile Presentation Unit with a webcam that can be used for Skype, Google Hangouts, or other online videoconferencing services. Email <helpdesk@olin.edu> to reserve the cart, which is prioritized on a first-come-first-serve basis. | ||
===== Loaned Equipment ===== | ===== Loaned Equipment ===== | ||
The Help Desk is responsible for loaning equipment and for maintaining the completeness of | The Help Desk is responsible for loaning equipment and for maintaining the completeness of |