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av_support_and_loaners [2015/04/06 10:50]
mcieminski [Classroom Maintenance]
av_support_and_loaners [2015/07/14 08:47] (current)
mcieminski [Dubbing/DVD/CD/Copying]
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 ===== Dubbing/​DVD/​CD/​Copying ===== ===== Dubbing/​DVD/​CD/​Copying =====
-This is not a staffed IT service. However, a dubbing station is set up in the Computer Lab and  +This is not a staffed IT service. However, a VHS to DVD dubbing station is available for use and  
-complete instructions are available on the station. ​ Technical issues with the equipment should be  +complete instructions are available on the station. ​If you'd like to use the dubbing station, put in a request to the help desk and it will be available within a day. Technical issues with the equipment should be reported to the help desk.
-reported to the help desk.+
  
 ===== Film/Audio Editing ===== ===== Film/Audio Editing =====
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 Documentation is available at each podium, which states step by step instructions. All of IT is  Documentation is available at each podium, which states step by step instructions. All of IT is 
 cross trained to respond to questions about classrooms. Non-emergency issues should be sent to  cross trained to respond to questions about classrooms. Non-emergency issues should be sent to 
-<​helpdesk@olin.edu>​.+<​helpdesk@olin.edu>​. During business hours, you may also call our extension from the classrooms, x2430.
   ​   ​
 ===== VideoConferencing/​Satellite Support ===== ===== VideoConferencing/​Satellite Support =====
 Due to the complexity of setup and required testing time these requests need to be received by IT  Due to the complexity of setup and required testing time these requests need to be received by IT 
 at minimum, one week before the required event support. ​ Longer notice is appreciated. at minimum, one week before the required event support. ​ Longer notice is appreciated.
-  ​+ 
 +IT has a Mobile Presentation Unit with a webcam that can be used for Skype, Google Hangouts, or other online videoconferencing services. Email <​helpdesk@olin.edu>​ to reserve the cart, which is prioritized on a first-come-first-serve basis.
 ===== Loaned Equipment ===== ===== Loaned Equipment =====
 The Help Desk is responsible for loaning equipment and for maintaining the completeness of  The Help Desk is responsible for loaning equipment and for maintaining the completeness of