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dell_hardware_support_for_academic_year_20-21 [2020/09/16 12:37] mperriello created |
dell_hardware_support_for_academic_year_20-21 [2020/09/16 12:41] mperriello [For students in the United States] |
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| - | placeholder | + | ======Dell Hardware Support for Academic Year 20-21 ====== |
| + | If you are in need of any type of hardware repair or replacement on your machine, you will have to contact Dell and they will either send out a technician or ask you to ship your laptop to a service center to diagnose and repair your laptop. Dell may also ship you an end‐user replaceable part(s) if it’s applicable.t a technician to repair your machine or ship end‐user | ||
| + | replaceable parts. | ||
| + | |||
| + | For additional information or support, you can go to the Dell Support website: | ||
| + | [[http://support.dell.com/]] | ||
| + | |||
| + | ===== For students in the United States ===== | ||
| + | Call Dell support at: 1‐866‐516‐3115 | ||
| + | |||
| + | Please have your service tag, located on the bottom of your laptop, ready. This is used to identify your | ||
| + | machine so that Dell can provide you with proper service on it. | ||
| + | |||
| + | ===== For students outside of the United States ===== | ||
| + | Go to the following Dell website to locate the service/support number for your specific country/area. | ||
| + | |||
| + | http://www1.us.dell.com/content/topics/global.aspx/services/en/international_support?c=us&cs=555&l=en&s=biz | ||
| + | |||
| + | Please have your service tag, located on the bottom of your laptop, ready. This is used to identify | ||
| + | your machine so that Dell can provide you with proper service on it. | ||
| + | If Dell replaces your hard drive while you are off campus you do have the option of shipping | ||
| + | your whole computer to the Olin College IT Help Desk to have all your student software | ||
| + | reloaded. | ||
| + | |||
| + | If you choose to ship your computer to the Help Desk, please ship to | ||
| + | the following address:\\ | ||
| + | |||
| + | 1000 Olin Way\\ | ||
| + | Milas Hall Ste LL10\\ | ||
| + | Needham, MA 02492 | ||