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dell_hardware_support_for_academic_year_20-21 [2020/09/16 12:37]
mperriello created
dell_hardware_support_for_academic_year_20-21 [2020/09/16 12:41] (current)
mperriello [For students in the United States]
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-placeholder+======Dell Hardware Support for Academic Year 20-21 ======  
 +If you are in need of any type of hardware repair or replacement on your machine, you will have to  contact Dell and they will either send out a technician or ask you to ship your laptop to a service center to diagnose and repair your laptop. Dell may also ship you an end‐user replaceable part(s) if it’s applicable.t a technician to repair your machine or ship end‐user 
 +replaceable parts.    
 + 
 +For additional information or support, you can go to the Dell Support website:​   
 +[[http://​support.dell.com/​]] 
 + 
 +===== For students in the United States ===== 
 +Call Dell support at: 1‐866‐516‐3115   
 + 
 +Please have your service tag, located on the bottom of your laptop, ready.  This is used to identify your 
 +machine so that Dell can provide you with proper service on it. 
 + 
 +===== For students outside of the United States ===== 
 +Go to the following Dell website to locate the service/​support number for your specific country/​area.  
 + 
 +http://​www1.us.dell.com/​content/​topics/​global.aspx/​services/​en/​international_support?​c=us&​cs=555&​l=en&​s=biz 
 + 
 +Please have your service tag, located on the bottom of your laptop, ready.  This is used to identify 
 +your machine so that Dell can provide you with proper service on it. 
 +If Dell replaces your hard drive while you are off campus you do have the option of shipping 
 +your whole computer to the Olin College IT Help Desk to have all your student software 
 +reloaded.   
 + 
 +If you choose to ship your computer to the Help Desk, please ship to  
 +the following address:​\\ 
 + 
 +1000 Olin Way\\ 
 +Milas Hall Ste LL10\\ 
 +Needham, MA 02492