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grad_student_laptops [2021/05/05 09:40]
mperriello [Laptop Software Policy]
grad_student_laptops [2022/04/22 09:13]
mgrant [How to reset your laptop to the Windows 10 factory image]
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 Before doing the steps below make sure you have all your data backed up on an external source i.e. thumb drive, external hard drive, or cloud storage. ​ This process will delete all data and user accounts. ​ When completed your laptop will be like it was out of the box from Dell.  We recommend using this method to “refresh” you laptop to give it a longer life after graduation. Before doing the steps below make sure you have all your data backed up on an external source i.e. thumb drive, external hard drive, or cloud storage. ​ This process will delete all data and user accounts. ​ When completed your laptop will be like it was out of the box from Dell.  We recommend using this method to “refresh” you laptop to give it a longer life after graduation.
- +  - Make sure it is plugged into power 
-1. Click **Start** ​then type "​reset."​ +  - ItemNowclick on the Start menu and type Reset This PC” Click Enter 
- +  - Click on Get Started 
-2. Select **Reset this PC (System Setting)**. +  - Nextclick on Remove Everything 
- +  - Click on Change Settings 
-3. Under Advanced Startupselect **Restart now**. +  - Click on the toggle so that it says OnIt should say “Remove files and clean the drive.” Click Confirm 
- +  - Check that it says “Remove files and clean the drive.” Click Next, then click Reset 
-4At the Choose an option screen, select **Troubleshoot**+Once it reaches 100% you will see a black screen ​saying “A configuration change was requested ​to clear this computers TPM” you want to press F12 to clear the TPM 
- +Your laptop will now be ready to setup ​It ​will walk you through creating a new account 
-5. Select** Factory Image Restore**+
- +
-6. Follow the on-screen ​instructions ​to complete ​the reset processThis takes some time and your computer ​will restart.+
  
 Once the reset process is complete you will need to setup your system, simply follow the onscreen instructions. ​ If you are signing in with a Microsoft account that account will be used via Microsoft support for password recovery. Once the reset process is complete you will need to setup your system, simply follow the onscreen instructions. ​ If you are signing in with a Microsoft account that account will be used via Microsoft support for password recovery.
 If you don’t have a Microsoft account you want to use, we recommend making a secondary local administrator account as a backup in case you forget the password for your primary account. ​ You can do this by doing the following: If you don’t have a Microsoft account you want to use, we recommend making a secondary local administrator account as a backup in case you forget the password for your primary account. ​ You can do this by doing the following:
  
-1. Click Start , then type “users"​.+ 1. Click Start , then type “users"​.
  
-2. Expand the **Local Users and Groups section**.+ 2. Expand the **Local Users and Groups section**.
  
-3. Select **Users**, and then **Action** at the top of the window, and click **New User**.+ 3. Select **Users**, and then **Action** at the top of the window, and click **New User**.
  
-4. Create username and password for the account and click **Create**.+ 4. Create username and password for the account and click **Create**.
  
 5. Click on **Groups** on the left in the **Computer Management** window, then double click **Administrators**. 5. Click on **Groups** on the left in the **Computer Management** window, then double click **Administrators**.