Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
laptop_warranty [2012/11/01 09:49] jclifford |
laptop_warranty [2020/09/16 12:51] mperriello |
||
---|---|---|---|
Line 2: | Line 2: | ||
Every student, faculty and staff Dell laptop is purchased with a 4 Year Complete Care Warranty with Accidental Damage protection. To clarify, this means that every component of the laptop is covered for all 4 years with the exception of the battery. The battery warranty only lasts 1 year. As long as the IT Helpdesk can send back the broken component to Dell we can replace anything on the laptop for no charge. | Every student, faculty and staff Dell laptop is purchased with a 4 Year Complete Care Warranty with Accidental Damage protection. To clarify, this means that every component of the laptop is covered for all 4 years with the exception of the battery. The battery warranty only lasts 1 year. As long as the IT Helpdesk can send back the broken component to Dell we can replace anything on the laptop for no charge. | ||
- | |||
- | :!: As added emphasis, there is a rumor that only 50% of the laptop needs to recovered in order to receive replacement parts. **This is not the case.** For every part that gets sent to the Helpdesk from Dell, we need to be able to send the broken part back. | ||
Parts are typically received within 24-48 hours of ordering. Depending on current workload and complexity of the repair, full turnaround time may vary. | Parts are typically received within 24-48 hours of ordering. Depending on current workload and complexity of the repair, full turnaround time may vary. | ||
- | If you are not near Olin's campus and have a hardware problem, please refer to the [[off_campus_dell_support|Dell Off-Campus Repair article]]. | + | If you are not near Olin's campus and have a hardware problem, please refer to the [[dell_hardware_support_for_academic_year_20-21|Dell Repair article]]. |