Dell Hardware Support for Academic year 20-21

Hardware Support for Off‐Campus Students

For the Academic Year 20-21 you should go to this page:

dell_hardware_support_for_academic_year_20-21

If you are away from campus for an extended period of time and are in need of any type of hardware repair or replacement on your machine, you can contact Dell and they will send out a technician to repair your machine or ship end‐user replaceable parts.

For additional information or support, you can go to the Dell Support website:   http://support.dell.com/

For students in the United States

Call Dell support at: 1‐866‐516‐3115  

Please have your service tag, located on the bottom of your laptop, ready.  This is used to identify your machine so that Dell can provide you with proper service on it.

For students outside of the United States

Go to the following Dell website to locate the service/support number for your specific country/area.

http://www1.us.dell.com/content/topics/global.aspx/services/en/international_support?c=us&cs=555&l=en&s=biz

Please have your service tag, located on the bottom of your laptop, ready.  This is used to identify your machine so that Dell can provide you with proper service on it. If Dell replaces your hard drive while you are off campus you do have the option of shipping your whole computer to the Olin College IT Help Desk to have all your student software reloaded.  

If you choose to ship your computer to the Help Desk, please ship to the following address:

1000 Olin Way
Milas Hall Ste LL10
Needham, MA 02492