Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
off_hours_coverage [2012/03/30 10:04]
kberry
off_hours_coverage [2012/06/12 09:04] (current)
dterry
Line 1: Line 1:
 ====== Off Hours Coverage ====== ====== Off Hours Coverage ======
 During regular service hours, community members should use the email address ​ During regular service hours, community members should use the email address ​
-<​helpdesk@olin.edu>​ for any service related issues.  ​HelpDesk ​personnel have the ability to +<​helpdesk@olin.edu>​ for any service related issues.  ​Help Desk personnel have the ability to 
 contact appropriate staff by cell phone if necessary. ​ During off hours, for non-emergencies,​ use  contact appropriate staff by cell phone if necessary. ​ During off hours, for non-emergencies,​ use 
 the <​helpdesk@olin.edu>​ email for service related issues. ​ For emergencies,​ use the <​helpdesk@olin.edu>​ email **and** leave a message at (781) 292-2430. ​ This number will page out to the on call person. ​ Follow ​ the <​helpdesk@olin.edu>​ email for service related issues. ​ For emergencies,​ use the <​helpdesk@olin.edu>​ email **and** leave a message at (781) 292-2430. ​ This number will page out to the on call person. ​ Follow ​
 any voice mail prompts as required. any voice mail prompts as required.