Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
password_change_guide [2020/07/18 20:44] fschwarzinger [If you are OFF campus] |
password_change_guide [2023/12/12 14:43] (current) rosterberg |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| + | ~~NOTOC~~ | ||
| ====== Changing Your Olin Network Password ====== | ====== Changing Your Olin Network Password ====== | ||
| - | ===== What to know prior to changing your password ===== | + | ===== What you should know prior to changing your password ===== |
| - | We strongly recommend you read; [[general_password_info|Your Olin Password, What You Should Know]] to review Olin College’s password requirements and some other common password related questions prior to changing your network account password. | + | Changing your password affects more than just your laptop. Most devices and various applications allow you to store accounts and passwords to make access faster and easier. These devices/applications will automatically retry the saved password when it can't connect to a service, and if this causes too many failed password attempts due to the changed password, your account will get locked out. |
| - | It is important to note that changing your password affects more than your laptop; it also affects other devices that connect to Olin services and your access to those services. Many devices (Apple, Linux or Windows based computers, and mobile devices such as iPads, iPhones, Android and other smart phones) and various applications, allow you to store accounts and passwords. These devices and/or applications automatically retry accessing services such as email or connecting to wireless networks with these stored accounts and passwords. This may result in account lockouts due to failed login attempts following a password change if certain steps aren’t taken when changing your password. | + | ===== Before changing your password ===== |
| - | + | To prevent account lockouts, we strongly encourage users to close out of any applications that use stored or cached credentials and clear the Windows Credential Manager of any Outlook/Exchange stored credentials: | |
| - | If you use any of these devices to access Olin services, please be sure to review and follow the steps below for each of these devices prior to a password change. | + | |
| - | + | ||
| - | ===== On Olin issued Dell Laptops ===== | + | |
| - | Prior to proceeding with a password change we strongly encourage users to close out of any applications that use stored or cached credentials and clear the Windows Credential Manager of any Outlook/Webmail/Exchange stored credentials: | + | |
| - Open the Start Menu and in the search field type in **Credential Manager** | - Open the Start Menu and in the search field type in **Credential Manager** | ||
| - Open up the Credential Manager program once the search is completed. | - Open up the Credential Manager program once the search is completed. | ||
| Line 15: | Line 12: | ||
| If you use any mobile devices (smartphones, tablets, etc.) to access your Olin email account, please set the device(s) to airplane mode prior to proceeding with the next steps in order to prevent any account lockouts. | If you use any mobile devices (smartphones, tablets, etc.) to access your Olin email account, please set the device(s) to airplane mode prior to proceeding with the next steps in order to prevent any account lockouts. | ||
| + | |||
| + | We recommend reading [[general_password_info|Your Olin Password, What You Should Know]] for information on Olin's password requirements and other Frequently Asked Questions regarding passwords. | ||
| + | |||
| + | ===== Changing your password ===== | ||
| + | |||
| + | **NOTE: Starting December 22, 2023, you must use the Microsoft Self-Service Password Reset (SSPR) tool. See: [[password_forgot|Recovering a Forgotten Password with Microsoft Self-Service Password Reset]]** | ||
| + | |||
| + | **Important Notes:** | ||
| + | * You must be enrolled in our Password Management site in order to use it. | ||
| + | * Users with an Olin issued Windows computer, reference the Olin Issued Dell Computer section below first | ||
| + | |||
| + | - Close out of all applications. | ||
| + | - Browse to our password management site: [[https://password.olin.edu]] | ||
| + | - If you know your current password, Select: **Change** | ||
| + | - If you have forgotten your current password, Select: **Reset** | ||
| + | - Follow on screen instructions | ||
| + | |||
| + | ===== After changing your password ===== | ||
| + | For any devices that you had entered into standby mode or otherwise disconnected from any network services, please update the stored credentials for your email account, etc. in their relevant settings pages prior to bringing the device back online in order to prevent any network account lockouts. | ||
| + | |||
| + | If your account does end up getting locked out, you can unlock it from [[password.olin.edu]]. | ||
| + | ----- | ||
| + | |||
| + | ====== Alternate Methods ====== | ||
| + | Before attempting any of these alternative methods, please read and follow the [[#Before changing your password]] section of this page | ||
| + | |||
| + | ===== Olin issued Dell computers (Laptops or Desktops) ===== | ||
| ==== If you are ON campus ==== | ==== If you are ON campus ==== | ||
| - | - Turn off all your wireless connection via the switch or setting on the device. | + | - Turn off all your wireless connections via the switch or setting on the device. |
| - Close out of all applications. | - Close out of all applications. | ||
| - Connect your computer to a wired Ethernet network jack. | - Connect your computer to a wired Ethernet network jack. | ||
| Line 28: | Line 52: | ||
| ==== If you are OFF campus ==== | ==== If you are OFF campus ==== | ||
| - If you are off campus, VPN into the Olin network and ensure you are connected before proceeding. | - If you are off campus, VPN into the Olin network and ensure you are connected before proceeding. | ||
| - | * If you cannot VPN into the network, STOP; please do not continue attempting to reset your password. Request help from the Olin IT Help Desk via email at helpdesk@olin.edu or phone at (781)292-2430. | + | * If you cannot VPN into the network, STOP; please do not continue attempting to reset your password. Request help from the Olin IT Help Desk via email at [[helpdesk@olin.edu]] or phone at (781)292-2430. |
| - Close out of all applications. | - Close out of all applications. | ||
| - Change your password: | - Change your password: | ||
| Line 35: | Line 59: | ||
| - Create a new password | - Create a new password | ||
| - We strongly recommend rebooting your machine to finish the process following your password change | - We strongly recommend rebooting your machine to finish the process following your password change | ||
| - | * NOTE: If you are off campus and connected via VPN, please disconnect your VPN session before rebooting otherwise it will become locked out. | + | * **NOTE:** If you are off campus and connected via VPN, please disconnect your VPN session before rebooting otherwise it will become locked out. |
| - | + | ||
| - | ==== After changing your password ==== | + | |
| - | For any devices that you had entered into standby mode or otherwise disconnected from any network services, please update the stored credentials for your email account, etc. in their relevant settings pages prior to bringing the device back online in order to prevent any network account lockouts. | + | |
| - | ===== Personal Windows Computers ===== | + | ===== Personal (Off-Domain) Windows Computers ===== |
| - If you are using a laptop, with wireless turned off and a wired connection to the network, navigate to \\fsvs01\Public\WirelessProfiles and copy the **Off_Domain_Profiles** folder to the root directory of your hard drive (the C:\ drive). You may already have the wireless profiles on your C: drive. | - If you are using a laptop, with wireless turned off and a wired connection to the network, navigate to \\fsvs01\Public\WirelessProfiles and copy the **Off_Domain_Profiles** folder to the root directory of your hard drive (the C:\ drive). You may already have the wireless profiles on your C: drive. | ||
| - Close out of all applications. | - Close out of all applications. | ||
| Line 57: | Line 77: | ||
| - Re-enable your wireless | - Re-enable your wireless | ||
| - Enter your username and new password when prompted to connect to the wireless network. | - Enter your username and new password when prompted to connect to the wireless network. | ||
| - | |||
| - | ===== On-Domain Windows Desktops ===== | ||
| - | - Close out of all applications. | ||
| - | - Change your password: | ||
| - | - Execute Control-Alt-Delete | ||
| - | - Select **Change Password** | ||
| - | - Update Password | ||
| - | - Reboot your machine to finish the process. | ||
| ===== Linux ===== | ===== Linux ===== | ||
| Directions for reconfiguring wireless on Linux systems are available on the Linux wiki | Directions for reconfiguring wireless on Linux systems are available on the Linux wiki | ||
| (http://linux.olin.edu). | (http://linux.olin.edu). | ||
| - | |||
| - | ===== Android ===== | ||
| - | - Turn on Airplane mode by holding down the power button and selecting **Airplane Mode** | ||
| - | - Change your password: | ||
| - | - Browse to http://password.olin.edu | ||
| - | - Click **Change Password** | ||
| - | - Follow on screen instructions | ||
| - | - Delete all saved Olin wireless networks | ||
| - | - Go to **Settings>Wireless & networks>W-Fi-settings** | ||
| - | - Press each saved Olin network and press **Forget** | ||
| - | - Enter new credentials in your Olin email Exchange account | ||
| - | - Go to **Settings>Accounts** | ||
| - | - Select your Olin Email Account | ||
| - | - Enter new password in the password field | ||
| - | - Turn off Airplane mode by holding down the power button | ||
| - | - Re-add wireless networks using settings available [[wireless|here]] | ||
| - | |||
| ===== Apple OS X ===== | ===== Apple OS X ===== | ||
| Line 106: | Line 101: | ||
| - Select your Olin credentials in the menu to the left and update your password in the password field on the right. | - Select your Olin credentials in the menu to the left and update your password in the password field on the right. | ||
| - Launch your mail client and update your password when prompted. | - Launch your mail client and update your password when prompted. | ||
| + | |||
| + | ===== Android ===== | ||
| + | - Turn on Airplane mode by holding down the power button and selecting **Airplane Mode** | ||
| + | - Change your password: | ||
| + | - Browse to http://password.olin.edu | ||
| + | - Click **Change Password** | ||
| + | - Follow on screen instructions | ||
| + | - Delete all saved Olin wireless networks | ||
| + | - Go to **Settings>Wireless & networks>W-Fi-settings** | ||
| + | - Press each saved Olin network and press **Forget** | ||
| + | - Enter new credentials in your Olin email Exchange account | ||
| + | - Go to **Settings>Accounts** | ||
| + | - Select your Olin Email Account | ||
| + | - Enter new password in the password field | ||
| + | - Turn off Airplane mode by holding down the power button | ||
| + | - Re-add wireless networks using settings available [[wireless|here]] | ||
| ===== iPhone / iPad / iPod / iOS ===== | ===== iPhone / iPad / iPod / iOS ===== | ||
| Line 131: | Line 142: | ||
| - Repeat these steps for each Wi-Fi network. | - Repeat these steps for each Wi-Fi network. | ||
| - Turn off **Airplane mode** | - Turn off **Airplane mode** | ||
| - | |||
| - | ===== password.olin.edu ===== | ||
| - | Register your Olin account on our password management site! Once you are registered, managing your Olin network password when you do not have access to your Olin laptop or are locked out of your account will be easier than ever, particularly if you use non Windows systems or more than one device. If your network account has been locked out, your password has expired & needs to be changed or you have forgotten it, you can regain access to your account by visiting Olin College’s password management website: https://password.olin.edu. If you have access to your Olin laptop, please follow the steps below prior to using https://password.olin.edu. | ||
| - | |||
| - | Remember you must have your current username and password to complete the registration so don't delay! | ||