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submit_helpdesk_request [2012/06/07 15:57]
dterry
submit_helpdesk_request [2012/06/07 15:58]
dterry
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 The more information you provide in the beginning, the faster we will be able to resolve your  The more information you provide in the beginning, the faster we will be able to resolve your 
 problem. By not detailing your problem, we have to track you down for more information instead of  problem. By not detailing your problem, we have to track you down for more information instead of 
-working on the resolution. We understand not everyone is IT savvy, that’s why we are here, but the +working on the resolution. We understand not everyone is very comfortable with technology, that’s why we are here, but the 
 more detail you provide even in layman’s terms brings us that much closer to a resolution for you and  more detail you provide even in layman’s terms brings us that much closer to a resolution for you and 
 every other person waiting to hear back from us. Many times a few extra sentences from you can  every other person waiting to hear back from us. Many times a few extra sentences from you can 
 save us from hours of research. save us from hours of research.