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submit_helpdesk_request [2012/06/07 15:57] dterry |
submit_helpdesk_request [2012/06/07 15:58] dterry |
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The more information you provide in the beginning, the faster we will be able to resolve your | The more information you provide in the beginning, the faster we will be able to resolve your | ||
problem. By not detailing your problem, we have to track you down for more information instead of | problem. By not detailing your problem, we have to track you down for more information instead of | ||
- | working on the resolution. We understand not everyone is IT savvy, that’s why we are here, but the | + | working on the resolution. We understand not everyone is very comfortable with technology, that’s why we are here, but the |
more detail you provide even in layman’s terms brings us that much closer to a resolution for you and | more detail you provide even in layman’s terms brings us that much closer to a resolution for you and | ||
every other person waiting to hear back from us. Many times a few extra sentences from you can | every other person waiting to hear back from us. Many times a few extra sentences from you can | ||
save us from hours of research. | save us from hours of research. |