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tech_guide_faculty_staff [2017/10/02 16:27]
mfitzpatrick [Mailing Lists]
tech_guide_faculty_staff [2021/01/12 11:22] (current)
rosterberg
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 =====Contacting IT===== =====Contacting IT=====
-The preferred method of contacting Information Technology for technical support is by sending an email to [[helpdesk@olin.edu]]. ​ Information Technology can also be contacted by telephone between the hours of 8:00 AM and 6:00 PM at ext 2430.   this can be accessed from off campus ​be dialing 781.292.2430.  Walk up service is also available on a first come first serve basis in Milas Hall Ste LL10.  ​+The preferred method of contacting Information Technology for technical support is by sending an email to [[helpdesk@olin.edu]]. ​ Information Technology can also be contacted by telephone between the hours of 8:30am and 5:30pm at ext 2430.   This can be accessed from off-campus ​by dialing 781-292-2430.  Walk-up service is also available on a first come first serve basis in Milas Hall Ste LL10.  ​
  
 =====After Hours===== =====After Hours=====
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 ===== Email ===== ===== Email =====
  
-The standard official e-mail address ​at Olin College ​is:+E-mail addresses ​at Olin College ​are:
  
  
-  * Faculty and Staff        ​firstname.lastname@olin.edu+  * Faculty and Staff        ​username@olin.edu
  
-  * Students ​                ​firstname.lastname@students.olin.edu+  * Students ​                username.olin.edu 
 + === * Please note: As of Fall 2018, this is a new format for our email address'​ as part of our migration to cloud services using Office 365.   ​Previous email address'​ of firstname.lastname@olin.edu or @students.olin.edu ​will remain a secondary email address for students, faculty and staff who had this previously assigned.
  
  New employee desktops/​laptops are configured with an Outlook profile to access your email on campus. ​   ​  New employee desktops/​laptops are configured with an Outlook profile to access your email on campus. ​   ​
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   * Faculty@olin.edu all faculty members   * Faculty@olin.edu all faculty members
   * students@olin.edu all students   * students@olin.edu all students
-  ​classof2018@olin.edu all students in class of 2018 +  
-  * classof2019@olin.edu all students in class of 2019 +  ​classof2021@olin.edu all students in class of 2021 
-  * classof2020@olin.edu all students in class of 2020 +  * classof2022@olin.edu all students in class of 2022 
-  *  ​classof2021@olin.edu all students in class of 2021+  *  ​classof2023@olin.edu all students in class of 2023 
 +  * classof2024@olin.edu all students in class of 2024 
 === Off-Campus Email Access === === Off-Campus Email Access ===
  
  
-[[https://webmail.olin.edu|https://webmail.olin.edu]]+Web access to your  mailbox will be through O365:   
 +https://portal.office.com. To  login, sign in with your UPN or new email address  username@olin.edu ​ and existing password
  
  
-Enter your network credentials using the following example 
- 
- 
-Domainname%%\%%username 
- 
- 
-Example 
- 
- 
-    * Username: ''​olin.edu%%\%%mfitzpatrick''​ 
-    * Password 
- 
- 
-For other email related inquiries, see [[:​email|here]]. 
  
 =====Mailing Lists===== =====Mailing Lists=====
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 | \\fsvs01\Sandbox ​     | This space is meant for very short-term storage. There is a finite limit to storage and anything older than 30 days is purged daily. You may share files with anyone here or use as a temp repository. | | \\fsvs01\Sandbox ​     | This space is meant for very short-term storage. There is a finite limit to storage and anything older than 30 days is purged daily. You may share files with anyone here or use as a temp repository. |
 | \\fsvs01\Groups ​      | Space shared by members of different departmental groups| | \\fsvs01\Groups ​      | Space shared by members of different departmental groups|
-| \\fsvs01\Users ​       | All users have a folder available as drive ''​H:''​ for private use. |+
  
 A complete backup of all files stored on the network is completed nightly. ​ If you have any issues with regard to accidentally deleting or otherwise losing files, contact the IT department as soon as possible. ​ It is recommended that you save all files to the network drive to ensure appropriate backup. ​ If you choose to save files to your local drive, it is your responsibility to ensure that they are properly backed up.    A complete backup of all files stored on the network is completed nightly. ​ If you have any issues with regard to accidentally deleting or otherwise losing files, contact the IT department as soon as possible. ​ It is recommended that you save all files to the network drive to ensure appropriate backup. ​ If you choose to save files to your local drive, it is your responsibility to ensure that they are properly backed up.   
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 If you require access to additional network drives, you can email helpdesk@olin.edu. ​  Most network drive requests will require departmental approval prior to access being granted.  ​ If you require access to additional network drives, you can email helpdesk@olin.edu. ​  Most network drive requests will require departmental approval prior to access being granted.  ​
  
 +=====Software=====
 +
 +The college maintains licensing for all faculty, staff and students for Adobe Creative Cloud which gives you full access to the Adobe suite of products. ​ You must create an account on the Adobe site and install the software or your system. ​  ​Please follow the instructions in the below link.  Please contact the helpdesk if you require any assistance.
 +
 +[[adobe_creative_cloud_cc|Adobe Creative Cloud for Enterprise End User Guide]]
 +
 +=====Off Campus Access=====
 VPN software is available to access files from off campus. ​  This software can be found on your Olin laptop by going to the **START button on lower left of computer and entering Pulse in the search box.** Once the login screen appears, use your network credentials to login. VPN software is available to access files from off campus. ​  This software can be found on your Olin laptop by going to the **START button on lower left of computer and entering Pulse in the search box.** Once the login screen appears, use your network credentials to login.
  
 Further information on VPN at Olin can be found [[what_is_vpn|here]] Further information on VPN at Olin can be found [[what_is_vpn|here]]
 =====Printers===== =====Printers=====
-=== Adding a Network Printer on Windows 7 === 
-  * From the taskbar select the **Start Button** then **Devices and Printers** 
-  * Select **Add a Printer** from the top of the window 
-  * Select **Add a network, wireless or Bluetooth printer** 
-  * Select your printer from the list  
-    * Click on **Printer Name** in title bar to sort printers alphabetically 
-    * Check label on printer for appropriate printer name 
-    * All printers on campus follow this established naming convention. ​ 
- 
-{{:​printer_naming_scheme.png|}} 
  
   * A list of all campus printers can be found [[printer_locations|here]]   * A list of all campus printers can be found [[printer_locations|here]]