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troubleshoot_vpn [2018/06/28 15:11] mamaral [Getting Started] |
troubleshoot_vpn [2020/03/30 12:48] mhorne [Slow VPN Performance or no connectivity while connected] |
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- ''tracert jvpn.olin.edu'' | - ''tracert jvpn.olin.edu'' | ||
- ''tracert it.olin.edu'' | - ''tracert it.olin.edu'' | ||
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+ | ====== Slow VPN Performance or no connectivity while connected ====== | ||
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+ | * The Pulse Secure Client on Windows 10 appear to have an incompatibility issue with some network adapters. | ||
+ | * Pulse Secure will be releasing an update that resolves this issue in Spring 2020. | ||
+ | * In the meantime, IT recommends disabling the adapters. | ||
+ | * The adapter in question is the "Juniper network Service" | ||
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+ | * How to disable the adapters: | ||
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+ | - ''Connect to the Olin VPN server, (required)'' | ||
+ | - ''Click on the Start Menu'' | ||
+ | - ''Start typing "Network status" no quotes and select it when it appears'' | ||
+ | - ''Choose "Change adapter options"'' | ||
+ | - ''Select the Pulse Secure adapter'' | ||
+ | - ''Right click on the adapter and select Properties'' | ||
+ | - ''You will see a list of connection items'' | ||
+ | - ''Uncheck the "Juniper Network Service"'' | ||
+ | - ''Click "ok" then click close'' | ||
+ | - ''repeat this process for all other listed network adapters'' | ||
+ | - ''disconnect from the PulseSecure VPN service'' | ||
+ | - ''close all windows and restart your computer (required)'' |