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troubleshoot_vpn [2020/03/30 12:47]
mhorne [Slow VPN Performance or no connectivity while connected]
troubleshoot_vpn [2020/12/14 16:09] (current)
mamaral
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       * Go to:       * Go to:
     * **START→Run** ​  ​(OR: ​ **Windows Key + R**) → ''​CMD''​ (command prompt)     * **START→Run** ​  ​(OR: ​ **Windows Key + R**) → ''​CMD''​ (command prompt)
-      * Enter: **ping ​jvpn.olin.edu**+      * Enter: **ping ​vpn.olin.edu**
  
 {{:​ping_jvpn.olin.edu.png|200}} {{:​ping_jvpn.olin.edu.png|200}}
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   - Please send the results of the following commands entered into a command prompt:​(Instructions for  opening a command prompt are posted above   - Please send the results of the following commands entered into a command prompt:​(Instructions for  opening a command prompt are posted above
     - ''​ipconfig /​all'' ​     - ''​ipconfig /​all'' ​
-    - ''​ping ​jvpn.olin.edu''​ +    - ''​ping ​vpn.olin.edu''​ 
-    - ''​tracert ​jvpn.olin.edu''​+    - ''​tracert ​vpn.olin.edu''​
     - ''​tracert it.olin.edu''​     - ''​tracert it.olin.edu''​
  
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  - ''​Uncheck the "​Juniper Network Service"''​  - ''​Uncheck the "​Juniper Network Service"''​
  - ''​Click "​ok"​ then click close''​  - ''​Click "​ok"​ then click close''​
- - ''​repeat for all other listed network adapters''​+ - ''​repeat ​this process ​for all other listed network adapters''​
  - ''​disconnect from the PulseSecure VPN service''​  - ''​disconnect from the PulseSecure VPN service''​
  - ''​close all windows and restart your computer (required)''​  - ''​close all windows and restart your computer (required)''​