https://wikis.olin.edu/it/ 2026-04-23T19:09:17-04:00 https://wikis.olin.edu/it/ https://wikis.olin.edu/it/lib/tpl/writr-OlinIT/images/favicon.ico text/html 2024-06-05T11:41:33-04:00 https://wikis.olin.edu/it/doku.php?id=ansys&rev=1717602093&do=diff ANSYS Due to the size of the installation, please DO NOT attempt to install this application via a wireless or VPN network connection. Prior to installing any new version or upgrade, please ensure that you are connected to a live, wired, Ethernet jack on campus and that your wireless network interface is disabled. You will need to uninstall any previous version of Ansys prior to installing the new version as Ansys Workbench will not function otherwise. text/html 2024-02-01T11:33:27-04:00 https://wikis.olin.edu/it/doku.php?id=email_pab_button_customize&rev=1706805207&do=diff Configuring Outlook to show the Phish Alert Button When using Web Outlook, Windows “New” Outlook, or MacOS “New” Outlook, the Phish Alert button is normally located on a context menu, accessed by pressing either the “...” (ellipsis) icon, or text/html 2011-07-19T10:05:27-04:00 https://wikis.olin.edu/it/doku.php?id=heoa_compliance&rev=1311084327&do=diff Olin College’s Compliance with the Higher Education Opportunity Act (HEOA) The HEOA is a reauthorization of the Higher Education Act. It includes provisions that are designed to reduce the illegal uploading and downloading of copyrighted works through peer-to-peer ( text/html 2020-07-18T19:56:22-04:00 https://wikis.olin.edu/it/doku.php?id=mathematica&rev=1595116582&do=diff Mathematica Online Options Olin now has site-wide licenses for Wolfram Mathematica Online and Wolfram|Alpha Pro, which will last until July 03, 2021. To access these licenses, you must first create a WolframID. Go to <https://user.wolfram.com/> and use your Olin email to create your ID. You will need to access the email they send you to validate your Wolfram account. text/html 2024-05-28T10:23:38-04:00 https://wikis.olin.edu/it/doku.php?id=mpu_usage&rev=1716906218&do=diff Olin IT supports six Mobile Presentations Units (MPUs) on campus. The units in Milas Hall are located in MH373, MH273 and MH321. There are also two roaming unit that can be reserved for Milas Hall by emailing helpdesk@olin.edu with advanced notice. In addition, there is one unit in the conference room in Campus Center 316, and one located in the Board Room in the Campus Center. These units consist of a large screen LCD, web camera,microphone and a computer on a mobile stand. They are for use … text/html 2019-04-18T14:26:32-04:00 https://wikis.olin.edu/it/doku.php?id=o365_online_apps&rev=1555611992&do=diff Additional Microsoft Office 365 Online Applications We have made a number of additional Office 365 applications available for use through the Office 365 portal (portal.office.com). In the spirit of experimentation, these applications are provided for your convenience with extremely limited support from Olin IT staff text/html 2024-04-03T16:04:04-04:00 https://wikis.olin.edu/it/doku.php?id=off_campus_dell_support&rev=1712174644&do=diff Hardware Support for Off‐Campus Students If you are away from campus for an extended period of time and are in need of any type of hardware repair or replacement on your machine, you can contact Dell and they will send out a technician to repair your machine or ship end‐user replaceable parts. text/html 2019-07-08T14:07:15-04:00 https://wikis.olin.edu/it/doku.php?id=office365-install&rev=1562609235&do=diff Office 365: Installation To install the current version of the Microsoft Office Suite (Word, Excel, Outlook, etc.) on your computer, please see the appropriate instructions below. Before performing an install or upgrade, please make sure your data is saved, and all applications are closed. Installation may take approximately one hour to complete. text/html 2021-08-25T12:44:57-04:00 https://wikis.olin.edu/it/doku.php?id=office365&rev=1629909897&do=diff Microsoft 365 (formerly Office 365) The Microsoft 365 suite provides all Olin students, staff, and faculty members with a full range of features including 1 TB of cloud storage, 5 downloads of Microsoft Office Pro Plus on a combination of Olin computers, personal computers (Mac or PC) and iOS/Android devices. Using web-based versions of Microsoft Office applications, you can simultaneously edit documents with others at the same time. text/html 2019-07-23T14:11:28-04:00 https://wikis.olin.edu/it/doku.php?id=office365calendar&rev=1563905488&do=diff Locating Public Calendars in Outlook 365 To start, locate, towards the bottom left of the Outlook folders column, the ellipsis From the pop-up options, select Folders Once in Folders view, scrolled down until you come across a folder: Public Folders - (your email address) Select the Drop down from Public Folders, followed by the Calendars drop down, like pictured: text/html 2026-01-06T10:58:56-04:00 https://wikis.olin.edu/it/doku.php?id=olin_it_wiki&rev=1767715136&do=diff Please see our new IT Knowledge Base Please go to our new IT Knowledge Base here: <https://helpdesk.olin.edu/> Please see our new IT Knowledge Base Please go to our new IT Knowledge Base here: <https://helpdesk.olin.edu/> Please see our new IT Knowledge Base Please go to our new IT Knowledge Base here: text/html 2024-03-15T10:14:09-04:00 https://wikis.olin.edu/it/doku.php?id=olin_portal&rev=1710512049&do=diff Olin Portal Quick Start Guide Introductory This guide is for new users of the Olin Portal (<https://my.olin.edu>). It is designed to help you access the portal as well as showing you how to navigate the portal once you have logged in. Once authenticated, you have access to more detailed navigation tools and user guides. text/html 2024-03-18T08:27:10-04:00 https://wikis.olin.edu/it/doku.php?id=password_forgot&rev=1710764830&do=diff Microsoft Self-Service Password Reset Note: Starting December 22, 2023, all Olin password recovery will use Microsoft Self-Service Password Reset (SSPR). The legacy Netwrix password reset tool will be decomissioned. Microsoft Self-Service Password Reset Account Setup text/html 2024-01-25T15:40:46-04:00 https://wikis.olin.edu/it/doku.php?id=passwords&rev=1706215246&do=diff Olin Passwords and Authentication * Manage your Microsoft 365 Authentication Methods * Enabling Microsoft Self-Service Password Reset * Recovering a Forgotten Password with Microsoft Self-Service Password Reset * Configure Olin Multi-Factor Authentication (MFA) * Changing Your Olin Network Password text/html 2023-09-08T16:22:07-04:00 https://wikis.olin.edu/it/doku.php?id=pdm&rev=1694204527&do=diff Solidworks Project Data Management (PDM) Instructions Installing PDM if you have Solidworks 2021 but want to get to PDM03: Navigate to the network share in FSVS01 from which Solidworks is downloaded. * PDM location for the 2019 version.: \\\\fsvs01\applications\public\netapps\solidworks\2023\swpdmclient :!: text/html 2021-06-19T16:06:17-04:00 https://wikis.olin.edu/it/doku.php?id=policies&rev=1624133177&do=diff IT Department Policies * [Information Security Plan] * [Acceptable Use Policy] * [Data Backup Policy ] * [Data Classification Policy] * [Data Security Policy] * Computer Donation Policy * Hand Held Support Policy * Off Hours Coverage * System Distribution Policy * Graduating Students and Laptops * Audio Visual Support and Loaner Policy * Olin College HEOA compliance text/html 2016-10-24T15:12:44-04:00 https://wikis.olin.edu/it/doku.php?id=powerpoint_loop&rev=1477336364&do=diff Automatic Looping PowerPoint In order to setup an automatic repeating PowerPoint presentation you will need to 1) set a timer to auto advance every slide and 2) set it to loop back to the beginning slide from the final slide. Set all slides to auto advance after a certain period of time text/html 2024-05-28T10:19:52-04:00 https://wikis.olin.edu/it/doku.php?id=questions_to_ask_a_presenter&rev=1716905992&do=diff Presenter Onboarding The key to a successful presentation is preparation. Whether it’s reading a speech several times, or designing a brilliant PowerPoint, good presenters know what it takes to prepare themselves. And though preparedness allows for mitigation of forgotten details, even the best presenters occasionally slip up; that is where we can help out, by asking some questions well in advance in regards to what that person will need to make this all come together smoothly. Use these questi… text/html 2022-12-04T23:33:14-04:00 https://wikis.olin.edu/it/doku.php?id=remote_desktop&rev=1670214794&do=diff Using Remote Desktop with VPN client Before using Remote Desktop, you must install and configure Olin VPN access. You will then need to find out the computer name of your work computer. You can do this by choosing: Start button-> right click on the “computer link” that displays on the right side of list. Go to properties and about ¾ of way down the page you will see your computer name: We use the serial number of your computer so it probably looks something like “7G898Y1.olin.edu” text/html 2025-04-01T15:39:41-04:00 https://wikis.olin.edu/it/doku.php?id=remote_learning_technology&rev=1743536381&do=diff Remote Learning Technology Requirement (This article is no longer maintained.) text/html 2013-08-26T11:30:13-04:00 https://wikis.olin.edu/it/doku.php?id=reu&rev=1377531013&do=diff Creating Your Password * Must be at least 8 characters long * Must contain a Uppercase letter, lowercase letter, number or special character * Cannot be similar to your username Getting on Internal WiFi * Import from USB Key * Import from text/html 2021-08-27T16:33:51-04:00 https://wikis.olin.edu/it/doku.php?id=room_schedule_reserve&rev=1630096431&do=diff How to Reserve a Room using Outlook Using Outlook Desktop Client * Start the Outlook application, and open the Calendar view by clicking the calendar icon in the lower-left corner of the screen. * When creating a meeting, click the Location button to display a list of rooms that may be scheduled on campus. text/html 2025-12-01T16:59:47-04:00 https://wikis.olin.edu/it/doku.php?id=scan_to_email&rev=1764626387&do=diff <https://helpdesk.olin.edu/TDClient/314/Portal/KB/ArticleDet?ID=11250> text/html 2024-01-31T21:25:38-04:00 https://wikis.olin.edu/it/doku.php?id=security_awareness_training&rev=1706754338&do=diff Security Awareness Training with KnowBe4 Olin College has partnered with KnowBe4 (<https://www.knowbe4.com/>) to provide security awarness training, simulated email phishing testing, and phishing email reporting. Simuated Phishing Emails Students and employees will receive periodic simulated phishing emails. When you receive a phishing email, whether you believe it to be simulated or hostile, please report it using the text/html 2017-09-25T09:51:59-04:00 https://wikis.olin.edu/it/doku.php?id=sharing_calendars&rev=1506347519&do=diff Sharing Outlook calendars with other users Users have the ability to share calendars with other individuals on campus as well as grant various levels of access, detailed below. Calendar sharing permissions and access levels must be completed by the users who wish to share their calendars with other individuals. text/html 2026-01-07T16:57:02-04:00 https://wikis.olin.edu/it/doku.php?id=sidebar&rev=1767823022&do=diff PLEASE USE NEW KNOWLEDGEBASE: <https://helpdesk.olin.edu/> Microsoft 365 Policies Software Working Remotely text/html 2025-12-19T13:26:51-04:00 https://wikis.olin.edu/it/doku.php?id=software&rev=1766168811&do=diff Software * ANSYS * Solidworks Student Engineering Kit :!: Requires logging into the wiki with your network credentials. text/html 2020-10-02T12:55:04-04:00 https://wikis.olin.edu/it/doku.php?id=solidworks_kit&rev=1601657704&do=diff Solidworks Student Kit Moved to solidworks_student_kit. :!: Requires logging into the wiki with your network credentials. text/html 2015-10-14T15:43:03-04:00 https://wikis.olin.edu/it/doku.php?id=solidworks_license_update&rev=1444851783&do=diff Update SolidWorks License Server As of 8/21/2013 the SolidWorks License server has moved. You will need to update your client license manager to point to the new server via one of the following methods: Registry Patch You may run the following registry patch to have the license server updated automatically for you: text/html 2023-01-05T15:09:39-04:00 https://wikis.olin.edu/it/doku.php?id=spam_emails&rev=1672949379&do=diff What to do with Spam or Phishing Emails Every day, the Olin email system (running on Microsoft 365 services) sees hundreds or thousands of malicious emails coming in from the outside world. Most of these are blocked outright, or are automatically filtered into your “Junk Email” folder. Despite strong technology, every day dozens of malicious emails make their way into inboxes at Olin. (Similarly, there are also a number of legitimate emails that are accidentally put into Junk Email folders.)… text/html 2012-03-30T09:59:54-04:00 https://wikis.olin.edu/it/doku.php?id=sys_distribution_policy&rev=1333115994&do=diff System Distribution Policy Systems that are returned to Information Technology through the replacement program or other initiatives may be assigned for other purposes after a thorough evaluation and assessment by the IT staff. Systems will be distributed on a first come first serve basis. Requests should be sent to text/html 2024-05-28T15:06:39-04:00 https://wikis.olin.edu/it/doku.php?id=tech_guide_faculty_staff&rev=1716923199&do=diff Faculty Staff Technology Guide Contacting IT The preferred method of contacting Information Technology for technical support is by sending an email to <helpdesk@olin.edu>. Information Technology can also be contacted by telephone between the hours of 8:30am and 5:30pm at ext 2430. This can be accessed from off-campus by dialing 781-292-2430. Walk-up service is also available on a first come first serve basis in Milas Hall Ste LL10. text/html 2020-01-21T09:44:39-04:00 https://wikis.olin.edu/it/doku.php?id=updating_the_driver_for_the_hp_designjet_24_plotter&rev=1579617879&do=diff After the print server migration, you may have to update the print drivers for the poster printer. To do so, follow these steps. * Open Printers & Scanners in Settings. * Scroll down to find the poster printer. Click on it, then select Open Queue. text/html 2024-05-28T15:25:48-04:00 https://wikis.olin.edu/it/doku.php?id=working_remotely&rev=1716924348&do=diff Working Remotely We have compiled some resources to help you more easily work from home. This is a growing and evolving resource, so please contact us if something useful is missing. * Remote Connectivity * Remote Learning Technology Requirement * Installing VPN software * Which Olin applications require VPN? * Zoom * Olin Zoom video conferencing (many other support links within)