Services offered by the Help Desk

Audio Visual Services Support

The Help Desk offers support of classroom equipment, lending of equipment, use of equipment and support of events when staff is available. Off hours support by advance reservation is possible as well. Send email to helpdesk@olin.edu

Course Support

Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. Send email to helpdesk@olin.edu with details of your request including requirements, course name, etc.

Help Desk Support Services

Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to helpdesk@olin.edu, call 781-292-2430, or go the the lower level of Milas Hall.

Windows Support Services

Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to helpdesk@olin.edu or call 781-292-2430.

Network Services Support

Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to helpdesk@olin.edu or call 781-292-2430.

Linux Support Services

Information on Linux support is available at http://linux.olin.edu (accessible on campus only).