Every student, faculty and staff Dell laptop is purchased with a 4 Year Complete Care Warranty with Accidental Damage protection. To clarify, this means that every component of the laptop is covered for all 4 years with the exception of the battery. The battery warranty only lasts 1 year. As long as the IT Helpdesk can send back the broken component to Dell we can replace anything on the laptop for no charge.

Parts are typically received within 24-48 hours of ordering. Depending on current workload and complexity of the repair, full turnaround time may vary.

If you are not near Olin's campus and have a hardware problem, please refer to the Dell Off-Campus Repair article.