Welcome to the Olin College Information Technology Wiki!

Important Service Information

Mac OS X 10.11 (El Capitan) issues

Apple's recently released OS upgrade to v10.11, named El Capitan, causes issues with MS Office for Mac versions 2011 and 2016. Wide spread reporting indicates problems with all Office for Mac (2011 / 2016) applications including Word, Excel, Outlook, etc.

We strongly recommend users not upgrade to this latest OS X release (El Capitan) if you are running any MS Office for Mac version on your system. Users should be backing up their systems regularly in order to recover easily from unexpected system/application issues. A backup should be performed before any significant system upgrade as a precaution.

Users who have upgraded their system(s) and are experiencing difficulty with Outlook in particular, have two options:

  • Use Olin College's webmail (https://webmail.olin.edu) until a fix is made available
  • Perform an OS downgrade to OS X v10.10. Unfortunately, this is a more complex solution since it requires overwriting your system with a new OS installation. This should also not be attempted unless you have a known good backup of all your data from which you can restore it after the downgrade.

Users having difficulty and in need of further assistance should contact the IT Help Desk for help.

Mac OS X 10.11 (El Capitan) Fix

Microsoft has released the Microsoft Office for Mac 2011 14.5.6 update.

Issues that the update fixes: This update provides the following fixes to improve Mac OS X El Capitan compatibility:

The hang situation that occurs during an account sync operation in Microsoft Outlook for Mac 2011 is fixed. This problem is described in

https://support.microsoft.com/en-us/kb/3098396. Download and install the update.

How to obtain the update: The following file is available for download from the Microsoft Download Center: Download

http://www.microsoft.com/downloads/details.aspx?FamilyID=ed9fecdf-d5a1-484a-b6ec-57a8d1818062 Download the Microsoft Office for Mac 14.5.6 update package now.

Release Date: October 7, 2015

Cable TV updates

  • Effective Wednesday, June 10th
  • Comcast changing frequencies from HRC to IRC
  • Please auto program your TV channels using IRC frequencies

OneCard Update:

  • The OneCard website (onecard.olin.edu) has changed.
  • Card holders can directly access their account and make deposits via eAccounts.
  • Guest Deposits can also be directly made through eAccounts.

eAccounts: https://eacct-olin-sp.blackboard.com/eaccounts

Scheduled Maintenance

Thursday, October 8 at 6 PM - Friday, October 9 at 6 PM

Jenzabar System Maintenance (CX, JX, QuickMate, my.olin.edu)

The Jenzabar JX software is being upgraded to the latest supported version. The following services will be unavailable from October 8 beginning at 6 PM until Friday, October 9 at 6 AM:

  • CX including QuickMate and CX 8.1
  • JX
  • Portions of the my.olin.edu portal
  • Cognos
  • sis.olin.edu

Latest IT News

Our Mission Statement

We are dedicated to providing bold and consistently excellent information services that uniquely differentiate the core learning experience of the Olin community. Through leading edge technologies we enable 21st century leaders able to predict, create, and manage innovation with unprecedented skill.

Quick Info

IT Hours: 8AM-6PM Monday-Friday during the regular school year.
Location: Milas Hall, suite LL10
Email: helpdesk@olin.edu
Phone: 781.292.2430

Off hour emergencies such as system outages, or other issues affecting the greater community, should be reported to the IT Help Desk via email or phone.
You can also contact an individual member of the IT Department if need be.

If you need to check your Olin Email from the web, please use Webmail.

If you need help using an Olin IT Service, consult the Tech Guide

Dell Personal Purchases

Dell does offer discounts to Olin faculty, staff and students on select Dell products. If you need to purchase Dell accessories like AC Adapters or batteries, please use this link.

About this Wiki

  • How to submit content for official IT documentation or suggest a correction.